topic Re: No wifi in Full Fibre

No wifi

JennyR — Fri, 14 Jun 2024 16:55:38 GMT

I am currently connected on my iPad to the hot spot on my phone. My talktalk wifi will not connect to anything (weak security on iPhone 15 pro max iOS 17.4.1 or my iPad) and has also disconnected all my wildlife cameras, Alexa up and downstairs, etc etc. so many devices are not working. There is no wifi connecting even 3 metres from the router. The Ethernet connections are fine.

i have been told various things via chat - one stating that the talktalk t-link extender has an error although that cannot be the only problem. They promised a new extender on the 3rd June. If that is the problem then why have I not received it.

I spoke to various chat people yesterday for TW0 HOURS, only to be told eventually by one of them that talktalk has run out of extenders. What a waste of time and effort.

Please help as this is just not a good ‘full fibre’ service. What is going on?

I cannot live without a consistent fast broadband service, can somebody sort this out, please.

Re: No wifi

KeithFrench — Fri, 14 Jun 2024 21:02:22 GMT

Hi JennyR

I can't remember what router or TP-Link extender that you have. The weak security message is covered by a sticky of mine at the top of this board, but here it is:-

https://community.talktalk.co.uk/t5/Full-Fibre/Weak-Securirty-warning-on-Apple-iOS-and-Windows-10-or-11/m-p/3003236#M21478

I assume that you have my guide from your threads before, if so, please can you PM me a set of screenshots from it to determine the problem?

Re: No wifi

JennyR — Fri, 14 Jun 2024 21:21:30 GMT

Hi Keith

Thank you for reply.

Things seem to have settled after receiving the t/link extender, I connected my four wifi wildlife cameras and all my other devices and although there were a few disconnections, they were mostly working fine.

Then wifi got worse and everything started to disconnect and on the 3rd June I was told that the extender was showing an error and they promised to send a new and upgraded one.

Since 3rd June WiFi signal has only reached approx 3 metres from the router. So I have had no wifi in the rest of the house for most of my devices. I really don’t understand what is going on.

Re: No wifi

KeithFrench — Fri, 14 Jun 2024 21:24:33 GMT

Hi @JennyR

That is why I really need to see some analyser screenshots so that I can hopefully see what is happening. Please can you tell me, or PM me, what router and TP-Link extender you have?

Re: No wifi

JennyR — Fri, 14 Jun 2024 21:52:07 GMT

It is a Sagemcom Fast 5464 router and extender D-Link DHP-W610AV

It is now nearly 11pm and WiFi has just automatically connected on my iPhone and iPad and the warning of ‘weak security’ has disappeared- does that mean that something has been adjusted talktalk end??

Re: No wifi

KeithFrench — Sat, 15 Jun 2024 07:47:13 GMT

Hi @JennyR

I assume that the D-Link is the TalkTalk branded extender. This has a bug in it that whilst there might seem like a WiFi connection to your devices, very low speeds can be achieved through it. It's Ethernet port will still be fine. All you can try is to reboot it. Does the extender connect to a power point that is on a different electrical ring circuit to the one at the router end?

Re: No wifi

JennyR — Sat, 15 Jun 2024 13:18:13 GMT

Hello

yes it is the talktalk brand.

i have checked the router and the settings show they are correct for 2.4ghz and 5ghz on tve Sagemcom router.

wifi has connected up to 10. Metres away since last night but nothing just outside the back door so no streaming or cameras outside.

i am not sure if the extender is on the same electric ring circuit as the router.

i have reset the extender and it hasn’t made any difference

Re: No wifi

KeithFrench — Sat, 15 Jun 2024 14:10:56 GMT

I need to work out what has failed.

Should the cameras connected to the extender or the Sagemcom?
Does the Extender appear as a device in the Sagemcom's Advanced settings page?

Can you PM me some screenshots from the WiFi analyser somewhere near the cameras? No, I don't expect you to get a ladder out & take your phone up to the eaves of your house! Just from somewhere outside should do. You will have to remind me of your network name as well.

Re: No wifi

JennyR — Sat, 15 Jun 2024 14:28:06 GMT

where would I find the extender in Manage Advanced Settings?

would it show in Guest Access

Re: No wifi

JennyR — Sat, 15 Jun 2024 14:33:10 GMT

I was just able to connect the cameras one by one - signal showed 77% to 98% depending on location. I didn’t connect them to the extender in. Networks but I presumed the extender was helping the connection because I was able to watch bluetits lay and hatch her eggs and the hedgehogs but currently not able to connect anything.

i shall do some screenshots from the wifi analyser.

Re: No wifi

JennyR — Sat, 15 Jun 2024 15:16:22 GMT

Just sent one image - now going to cameras

Jenny

Re: No wifi

JennyR — Sun, 16 Jun 2024 12:07:09 GMT

Hope you can see the attached

screen photo of just by one of them cameras

Re: No wifi

KeithFrench — Sun, 16 Jun 2024 12:04:09 GMT

Hi @JennyR

Photos are no good I am afraid, they must be screenshots. I assume that you are using Windows, then please use the snipping tool within Windows to get them.

To see the device listing in Advanced settings go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings

It will appear in the Ethernet section:-

Adv settings

Re: No wifi

JennyR — Sun, 16 Jun 2024 21:35:16 GMT

Hope this is better

Re: No wifi

KeithFrench — Sun, 16 Jun 2024 21:41:10 GMT

Hi @JennyR

Please, PM the screenshots to me, to protect your privacy, do not put them in your thread, as anyone can see them. Hence why I have removed it from your post.

Please make sure that NetSpot is maximised before taking any screenshots & use the Insert Photos with the Size parameter set to large.

Please read the instructions again in my guide on how to use Netspot. You have not set the Select All option, so only your networks will be shown. Please also get all of the other screenshots that I have requested.

Thanks.

Re: No wifi

JennyR — Thu, 20 Jun 2024 19:08:47 GMT

Hi keith

i have been trying to save the ‘snipping tool’ screen shots on my laptop. They are not automatically being saved or there is no option to save it. Any ideas.

also - tonight the wifi came back for about an hour - with quite a strong signal!!

Re: No wifi

KeithFrench — Fri, 21 Jun 2024 10:15:24 GMT

Hi @JennyR

You just use the Save icon in the Snipping Tool:-

save icon

In Windows 11 they are automatically saved to the Pictures\Screenshots folder as well.

Re: No wifi

JennyR — Sat, 22 Jun 2024 10:40:36 GMT

Hi Keith

I now have a signal on my laptop. Save now sorted. I have sent you a PM can you reply so i will then have a reply optionl.

i have only one screenshot although can you let me know if i have to do a separate screen shot for each device in 2.4ghz (there are none showing in 5ghz although i know I do have a few devices in 5ghz.

Re: No wifi

KeithFrench — Sat, 22 Jun 2024 12:13:45 GMT

Hi @JennyR

Thank you that screenshot is fine (although I would have liked to have seen the others I requested). However, I can see one problem: why are 3 out of 4 routers using your network name SKY products? I would suggest that you turn all of those off & retest it.

Re: No wifi

JennyR — Sat, 22 Jun 2024 12:17:20 GMT

Hi Keith

i presume that those are my three Q boxes. One main box and two others