topic Re: Fibre Upgrade has worsened my connection in Full Fibre

Fibre Upgrade has worsened my connection

RJRiker — Sat, 22 Jun 2024 23:58:16 GMT

Ever since I had accepted a seemingly great free offer to switch to to a "Better and faster" service known as "Fibre" my internet has had intermittent disconnects for up to an hour at a time constantly, Is there a way I can go back to what I was previously using or am I stuck with this now?

Re: Fibre Upgrade has worsened my connection

Gliwmaeden2 — Sun, 23 Jun 2024 07:40:47 GMT

Did they leave the copper line for your phone ("copper leave behind"), @RJRiker?

That just might make it possible, but it will have to go eventually altogether.

Have you tried switching off the router for 30 minutes?

That sometimes helps.

Have you had engineers out already to look at this?

Staff won't be back on here before Monday. Make sure you have completed your community profile information for them to identify your account.

They would run tests to try to help diagnose what's going wrong, before sending any engineer out, to make sure it's essential to send one.

Apart from that, Chat is available today.

Re: Fibre Upgrade has worsened my connection

Anonymous — Mon, 24 Jun 2024 06:29:43 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle