topic Re: Apple devices are connected to eero but no WiFi in Full Fibre

Apple devices are connected to eero but no WiFi

Somsrc — Sat, 22 Jun 2024 09:52:15 GMT

We had a power cut two days ago and since then our Apple devices are struggling to pick up a WiFi signal. They say connected to the network but there’s no internet connection on the device.

All non-apple devices are working fine.

thanks in advance for any help

Re: Apple devices are connected to eero but no WiFi

KeithFrench — Sat, 22 Jun 2024 12:19:47 GMT

How many eeros do you have, what does the app say about the Gateway Eero? If they are struggling to get a WiFi signal, how are they connected? I would first start by turning the eero & ONT off for at least 30 mins & retesting.

Re: Apple devices are connected to eero but no WiFi

Somsrc — Sat, 22 Jun 2024 12:26:55 GMT

Hi Keith. I have one eero. When I go on the eero app it says the apple devices are connected and when I got into the WiFi section of my iPhone the WiFi network of my eero has a tick.

It’s strange as every non apple device is connected with no issues.

I’ll turn the eero off for 30 mins and try again.

thanks

Re: Apple devices are connected to eero but no WiFi

Somsrc — Sat, 22 Jun 2024 15:44:47 GMT

Sadly rebooting the eero hasn’t worked.

My iPhone actually connected when I first turned the router back on but then disappeared when I tried to use safari. I’ve included a screenshot showing my phone saying it’s connected but you can see it’s using my 5g phone network

Any other solutions you could recommend?

Re: Apple devices are connected to eero but no WiFi

ferguson — Sat, 22 Jun 2024 16:25:53 GMT

Try turning off your iPhone mobile data connection temporarily and see what happens.

Re: Apple devices are connected to eero but no WiFi

KeithFrench — Sun, 23 Jun 2024 12:16:22 GMT

With this only affecting your Apple products, the issue would appear to be with the iPhones themselves. if the suggestion from@ferguson does not work, try turning each of these off for a couple of minutes & try reconnecting. Ferguson knows much more about iPhones than I do.

Re: Apple devices are connected to eero but no WiFi

Somsrc — Sun, 23 Jun 2024 13:07:44 GMT

Thanks both.

Whilst the Apple devices aren’t connecting, there’s a wider issue with the connection as it keeps going down intermittently for non- Apple devices.

i think the issue is the eero router as when I run speed tests on the app it is showing 150mbps. I’m getting a new one sent out as I think the power cut has done something to it. I’ve done multiple resets of the router and whilst it works for a short time it then becomes temperamental again.

hopefully this fixes the issues.

Re: Apple devices are connected to eero but no WiFi

ferguson — Sun, 23 Jun 2024 13:14:50 GMT

OK, let us know how you get on when the new eero arrives.

Re: Apple devices are connected to eero but no WiFi

KeithFrench — Sun, 23 Jun 2024 13:49:31 GMT

Sounds likely then @Somsrc

Re: Apple devices are connected to eero but no WiFi

Anonymous — Mon, 24 Jun 2024 06:31:19 GMT

Morning,

Please let us know how you get on and if you need any assistance.

Thanks

Michelle