topic Re: Return unwanted devices in Full Fibre

Return unwanted devices

silvergirl — Fri, 17 May 2024 14:04:34 GMT

Hi, I am now connected to Full Fibre and no longer need to keep spare devices that I have had in the past. Please could you send me the correct bags and labels to return them? I have the following:

3 routers in long boxes, 1 HG633 in a smaller box, 3 extenders in small boxes and various loose cables, plugs and filters.

Many thanks, Silvergirl

Re: Return unwanted devices

Debbie-TalkTalk — Mon, 20 May 2024 08:06:11 GMT

Hi silvergirl

I can send one returns bag at a time as I can't order multiples at once.

Once you have received one returns bag then I can order another one.

You may be able to put 2 routers and extenders in one bag. Will this be ok?

Re: Return unwanted devices

silvergirl — Mon, 20 May 2024 08:23:58 GMT

Thanks, that would be great. I may well get more than one item in the bag. I will let you know once I have done that.

Re: Return unwanted devices

Debbie-TalkTalk — Mon, 20 May 2024 08:30:05 GMT

Hi silvergirl

Thank you 🙂

The returns bag is on its way, please allow 48hrs for this to arrive.

Debbie

Re: Return unwanted devices

Debbie-TalkTalk — Fri, 24 May 2024 06:00:39 GMT

Hi @silvergirl

Did you receive the returns bag?

Just checking how much you were able to fit in the one bag and if you need me to send another one?

Thanks

Re: Return unwanted devices

silvergirl — Fri, 24 May 2024 06:24:55 GMT

Hi Debbie.
No, I haven’t received a bag yet. Maybe today? I will let you know.

Re: Return unwanted devices

Debbie-TalkTalk — Fri, 24 May 2024 06:30:51 GMT

Hi silvergirl

Ah ok. I will check in again with you on Tuesday.

Thanks again.

Debbie

Re: Return unwanted devices

Debbie-TalkTalk — Tue, 28 May 2024 06:38:22 GMT

Hi silvergirl

Did the returns bag arrive over the weekend?

Re: Return unwanted devices

silvergirl — Tue, 28 May 2024 06:53:57 GMT

Hi Debbie. I hope you had a good weekend. Nothing has arrived yet but post today probably won’t be until late this afternoon.

Re: Return unwanted devices

Debbie-TalkTalk — Tue, 28 May 2024 07:04:03 GMT

Morning silvergirl

I did thank you 🙂 I hope you did too.

If the returns bag hasn't arrived by this afternoon then I will escalate this to our warehouse team, apologies again for the delays.

Re: Return unwanted devices

Debbie-TalkTalk — Wed, 29 May 2024 07:08:15 GMT

Hi silvergirl

I have now escalated this to our warehouse team to investigate why the returns bag hasn't arrived yet. I've asked them to send this out ASAP.

Thanks

Re: Return unwanted devices

silvergirl — Wed, 29 May 2024 07:29:31 GMT

No post yesterday so thank you.

Re: Return unwanted devices

Debbie-TalkTalk — Wed, 29 May 2024 07:36:32 GMT

Hi silvergirl

Apologies for this. I will let you know as soon as they come back to me with an update.

Thanks again.

Re: Return unwanted devices

silvergirl — Mon, 03 Jun 2024 06:50:30 GMT

Good morning Debbie,

I received a bag and label on Saturday and I will be sending the first parcel back this morning. I estimate I will need at least another 2 bags as they are not very big.

Thanks, Silvergirl

Re: Return unwanted devices

Debbie-TalkTalk — Mon, 03 Jun 2024 07:00:46 GMT

Good morning silvergirl

I'm so glad that this has finally arrived. I'm sorry it took so long.

I will order another now (sorry it wont let me order more than one at a time)

Re: Return unwanted devices

Debbie-TalkTalk — Fri, 07 Jun 2024 07:26:43 GMT

Hi silvergirl

Has the 2nd returns bag arrived?

Re: Return unwanted devices

silvergirl — Fri, 07 Jun 2024 08:24:53 GMT

Good morning! No it hasn't but I would expect it to take a while again. My post isn't delivered until quite late in the day now so I don't yet know if it will come today.

Re: Return unwanted devices

Debbie-TalkTalk — Wed, 12 Jun 2024 08:51:03 GMT

Morning silvergirl

Has the second returns bag arrived?

Re: Return unwanted devices

silvergirl — Wed, 12 Jun 2024 09:11:25 GMT

Nothing yet but the first one did take ages. I will let you know when I have it.

Re: Return unwanted devices

Debbie-TalkTalk — Wed, 12 Jun 2024 09:15:49 GMT

Hi silvergirl

Ok thank you.

Debbie