topic Re: Eero stuck on channel 155, please can fix be applied? in Full Fibre

Eero stuck on channel 155, please can fix be applied?

KeithFrench — Tue, 11 Jun 2024 16:56:17 GMT

Hi Guys,

My eero is now stuck on channel 155, please can fix be applied?

My current firmware is V7.3.3.

Thanks.

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Wed, 12 Jun 2024 06:34:29 GMT

Morning Keith,

I've passed this to our Devices Manager now and will keep you updated 🙂

Thanks

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Wed, 12 Jun 2024 07:19:02 GMT

Hi Keith,

Our Devices Manager has asked if any of your devices are experiencing issues on channel 155 please?

Thanks

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Wed, 12 Jun 2024 08:25:10 GMT

Hi @Anonymous

Yes, I have a laptop with a WiFi 6 card that only works up to channel 128 (D-Link DWA X-1850). This is now stuck on the 2.4GHz band. It is not even picking up 802.11ax on the 2.4GHz band either. I did check with the Prime support & the eero 6 does support 802.11ax on both the 2.4 & 5GHz bands, as per the specification. It always used to do work at WiFi 6 on either band with the Sagemcom FAST 266 booster.

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Wed, 12 Jun 2024 08:36:36 GMT

Thanks @KeithFrench I've passed this over and will keep you updated 🙂

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Wed, 12 Jun 2024 08:38:49 GMT

Thanks very much @Anonymous

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Wed, 12 Jun 2024 08:39:42 GMT

You're very welcome 🙂

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Wed, 12 Jun 2024 09:01:29 GMT

Hi @Anonymous

I have managed to get the laptop to connect to the 2.4GHz band at WiFi 6 speed now, but it still won't connect to the 5GHz as it only supports up to channel 128.

Thanks.

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Wed, 12 Jun 2024 09:02:41 GMT

Thanks for the update. Hopefully it won't take them long to make the changes.

Michelle 🙂

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Thu, 13 Jun 2024 09:50:55 GMT

@KeithFrench The Devices Manager has just messaged me to let me know that he's chased this for an update.

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Thu, 13 Jun 2024 10:11:57 GMT

Thanks @Anonymous

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Thu, 13 Jun 2024 10:14:53 GMT

No problem 🙂

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Fri, 14 Jun 2024 09:02:42 GMT

Any progress @Anonymous ?

Thanks very much.

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Fri, 14 Jun 2024 09:15:51 GMT

Morning @KeithFrench

Not as yet, we're just waiting for eero to make the change on their side so it could hopefully be today.

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Fri, 14 Jun 2024 09:24:11 GMT

Thanks, @Anonymous

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Mon, 17 Jun 2024 08:27:32 GMT

Is there an update @Anonymous yet?

Thanks very much.

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Mon, 17 Jun 2024 08:28:57 GMT

Morning @KeithFrench

The Devices Manager is back tomorrow so I'm hoping he'll have an update for me then.

Michelle 🙂

Re: Eero stuck on channel 155, please can fix be applied?

KeithFrench — Mon, 17 Jun 2024 08:30:04 GMT

OK, thanks very much @Anonymous

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Wed, 19 Jun 2024 07:44:41 GMT

Morning @KeithFrench I'll chase an update on this today.

Michelle

Re: Eero stuck on channel 155, please can fix be applied?

Anonymous — Thu, 20 Jun 2024 06:23:00 GMT

Morning @KeithFrench

Sorry still no update from eero as yet. We have a call with our Devices Manager this afternoon so I'm hoping for an update then.

Michelle