topic Re: Contact support services at the weekend in Full Fibre

Contact support services at the weekend

Culchi — Sat, 29 Jun 2024 08:03:35 GMT

Hello. I upgraded to full fibre 900 but I'm still getting my old fibre 65 speeds and it says my old router is connected, which it's not, I have the eero one plugged in. I tried phoning TalkTalk but they cut me off at 7pm with the issue unresolved. Is there a phone numbr for technical support that works over the weekend? Any help would be much appreciated. Thanks in advance.

Re: Contact support services at the weekend

Gliwmaeden2 — Sat, 29 Jun 2024 08:55:15 GMT

A lot of support lines do seem to suddenly cut off at closing time, @Culchi, sadly. Not just this company!

Phone support opened again this morning at 9am. It will close at 6pm as it's Saturday, and then won't open before Monday.

Chat support is live once you get past the bot questions. It's open both days. See full details of hours near the bottom of this article:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Contact support services at the weekend

Anonymous — Mon, 01 Jul 2024 06:16:35 GMT

Morning,

I'm sorry for the delay. Did you manage to get in contact with our Live Chat Team or do you still need assistance with this?

Thanks

Michelle