topic Re: when will an engineer install my new broadband? in Full Fibre

when will an engineer install my new broadband?

Ollie1015 — Thu, 04 Jul 2024 09:58:42 GMT

Hi,

I received an email regarding my new contact (Full fibre 900) however It has changed on my account (which still sates full fibre 500) and I haven't received any emails about when an engineer will be sent out to my property. Could I please trouble you with getting me a date for installation as i've currently been left without internet and I was told you would priorities my installation as a returning customer.

Just to clarify I have a new build property which already has BT openreach fibre optics installed into the property with a fibre optic modem installed and powered up. Therefore I believe all I need is for me to plug my new router (when delivered) to powered up and plugged in? does an engineer still to to be sent for this?

I'd greatly appreciate any form of update!

Kind Regards,

Oliver Ruff

Re: when will an engineer install my new broadband?

Debbie-TalkTalk — Thu, 04 Jul 2024 10:08:41 GMT

Hi Ollie1015

I'm really sorry to hear this.

Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you.

Thanks

Re: when will an engineer install my new broadband?

Ollie1015 — Thu, 04 Jul 2024 12:17:27 GMT

Hi Debbie,

I have added these details for you, however I can't find an FTTP?

Thanks

Oliver Ruff

Re: when will an engineer install my new broadband?

Debbie-TalkTalk — Thu, 04 Jul 2024 12:26:20 GMT

Hi Oliver @Ollie1015

Thank you. I'm just looking at this now and I will post back as soon as I have further information.

Debbie

Re: when will an engineer install my new broadband?

Debbie-TalkTalk — Thu, 04 Jul 2024 12:36:03 GMT

Hi @Ollie1015

The Go Live date is showing for 24/07/2024, this is a remote activation, no engineer visit is needed.

You should receive the router a few days before the installation date. Hope this helps.

Thanks

Debbie

Re: when will an engineer install my new broadband?

Ollie1015 — Thu, 04 Jul 2024 12:56:39 GMT

amazing thank you for the update!

Debbie, if I already have an Eero 6 router is there anything stopping me from making the service go live today?

thanks!

Re: when will an engineer install my new broadband?

Debbie-TalkTalk — Thu, 04 Jul 2024 12:59:35 GMT

Hi Ollie1015

No problem 🙂

The engineers will still need to activate the line (remotely) on 24/07 so it wont work until this date sorry.

Re: when will an engineer install my new broadband?

Ollie1015 — Thu, 04 Jul 2024 14:32:35 GMT

Debbie,

I was told this would take no longer than 14 days? That will be 22 days since I ordered?

I was also told that as a priority my activation should be done quicker than the 10-14 day period due to my circumstances? Was this not true? As this is the reason I went with the deal offered to me.

kind regards

Oliver Ruff

Re: when will an engineer install my new broadband?

Debbie-TalkTalk — Fri, 05 Jul 2024 05:18:02 GMT

Hi Oliver

Apologies for this.

Let me check with the team to see if this can be brought forward.

Thanks

Re: when will an engineer install my new broadband?

Debbie-TalkTalk — Fri, 05 Jul 2024 08:08:53 GMT

HI Oliver

Our order management team have advised that this is the earliest date provided by Openreach and there are no earlier dates showing, apologies for this.