topic Re: Talk talk mail modern authentication in Full Fibre

Talk talk mail modern authentication

mickb0708 — Fri, 05 Jul 2024 09:09:22 GMT

Please advise Talktalk email settings to be able to access through Microsoft Outlook after September 24th which requires modern authentication Oauth2.

Thanks

Re: Talk talk mail modern authentication

KeithFrench — Fri, 05 Jul 2024 09:45:46 GMT

I have not seen anything published by TalkTalk on this, therefore I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Re: Talk talk mail modern authentication

Ady-TalkTalk — Fri, 05 Jul 2024 12:41:01 GMT

Hi mickb0708, I've have asked the question for you but doubt that we'll be publishing any details for that as TT email is residential.

Ady

Re: Talk talk mail modern authentication

KeithFrench — Sat, 06 Jul 2024 09:36:45 GMT

From what I have seen this only affects you if you have outlook.com or hotmail.com etc email accounts. Therefore this has nothing to do with TalkTalk email.

Re: Talk talk mail modern authentication

mickb0708 — Wed, 10 Jul 2024 13:06:30 GMT

Are you sure? I access Talktalk email via Outlook and as far as I know TT email doesn't use modern authentication

Thanks

Re: Talk talk mail modern authentication

KeithFrench — Wed, 10 Jul 2024 13:54:01 GMT

Please see this site where it states that this only affects the email domains below.

"If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th".

https://techcommunity.microsoft.com/t5/outlook/update-your-sign-in-technology-before-september-16th-2024-to/m-p/4181311

Re: Talk talk mail modern authentication

mickb0708 — Thu, 11 Jul 2024 10:31:19 GMT

Thanks Keith, I've seen this info and had the Microsoft email but there are tutorials on YouTube confirming this applies to all personal email accounts that use Pop or IMAP and must switch from basic to modern authentication. I guess Microsoft can't list all global email providers.

https://youtu.be/LTHkuXjTzZc?si=jKuMMSbUYtlHj98J

Re: Talk talk mail modern authentication

KeithFrench — Thu, 11 Jul 2024 10:42:55 GMT

Hi @mickb0708

Near the start of that video, it mentions that if you have one of these email domains, then it will affect you:-

outlook.com
hotmail.com
live.com

These are the personal accounts mentioned, however, you connect to them.

Re: Talk talk mail modern authentication

Gliwmaeden2 — Thu, 11 Jul 2024 11:03:52 GMT

Towards the end of the notice it says:

So we can find our way back via webmail - that takes the panic out of this.

I have a Hotmail.co.uk address (they encouraged us to move from Hotmail.com c 20 years ago....)

Not clear in this article whether my address is affected.

No idea whether my default Samsung email app is affected....

Presumably forwarding instructions from Hotmail should still work - but I need to get in to the account quite often to check for genuine messages that may end up wrongly in Spam and so don't get forwarded. So this all becomes clumsy, time-consuming and inconvenient.

A really badly handled change.

I don't even know if I received the message. I probably would have deleted it on sight, if it wasn't already in Spam, as it is the sort of topic that usually comes from scammers.

Re: Talk talk mail modern authentication

mickb0708 — Thu, 11 Jul 2024 15:03:15 GMT

The changes are not very clear to the layman.

I'll change Outlook settings to modern authentication and assume TalkTalk mails won't be accessible.

For anyone reading this post I find the Blue Mail App on Windows and Android works well for TalkTalk.

Keith, perhaps TalkTalk should issue a general update email to all customers clarifying exactly what this means and what the options are.

Thanks

Re: Talk talk mail modern authentication

KeithFrench — Thu, 11 Jul 2024 15:11:26 GMT

Hi @mickb0708

I do not work for TalkTalk, I am just a customer. These changes do not affect TalkTalk email domains such as talktalk.net. Therefore this is not a TalkTalk problem.

This is purely a configuration issue between your email client(s) and the Microsoft email domains:-

outlook.com
hotmail.com
live.com

Not using any of those domains myself, I have not had the Microsoft email on this subject.

If you have any further queries about this, then please contact either Microsoft or your email client's support teams. TalkTalk cannot help with this, sorry.