topic Reporting an error in Full Fibre

Reporting an error

Dhoulton — Fri, 12 Jul 2024 13:57:47 GMT

Why is it when trying to test broadband it says they cannot process and to try again later. This seems to mean you cannot report a fault. If the test had suggested a problem the clock would be ticking.

Is there another way to report a fault? I cannot find a phone number and the online process fails.

Re: Reporting an error

Gliwmaeden2 — Fri, 12 Jul 2024 17:53:17 GMT

03451 720088 will be open 9am - 6pm Saturday. Closes at 7pm tonight. Not open Sunday, @Dhoulton.

Chat should be open till 9pm today and has good cover all weekend. Persevere with the bot questions and you will be put through to a human being for support.

You don't need to be signed in to My Account to use Chat.

Full details of live support hours are given near the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Reporting an error

Anonymous — Mon, 15 Jul 2024 05:44:03 GMT

Good morning,

I'm sorry to hear this. Do you still need assistance with this?

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle