topic Re: digital voice adapter not working in Full Fibre

digital voice adapter not working

jimbobesq — Sun, 14 Jul 2024 12:15:45 GMT

full fibre 900 working great with my 2 eero routers

However I can't get digital voice adapter to work

All 3 lights are on solid

When I phone my number from a mobile, it sounds like it's ringing

But nothing is coming through on my phone handset

(no dial tone) - it says "check phone line"

Also I tried setting up digital voice app but when I hit "reset password" it didn't send me a reset link

Please help

Jim

Re: digital voice adapter not working

KeithFrench — Sun, 14 Jul 2024 12:24:59 GMT

That sounds to me like an issue between the phone & the DV adapter, did you use the small RJ11 to BT socket lead that comes with the adapter?

Re: digital voice adapter not working

jimbobesq — Sun, 14 Jul 2024 13:35:13 GMT

sorted - just needed the right cable - all working now thanks

Re: digital voice adapter not working

Gliwmaeden2 — Sun, 14 Jul 2024 14:19:05 GMT

@jimbobesq, please just follow up on this thread for continuity.

Duplicate topics just create unnecessary work for the forum and can cause confusion dealing with the issue.

Re: digital voice adapter not working

ferguson — Sun, 14 Jul 2024 14:54:22 GMT

@Gliwmaeden2 The latest post was on a separate matter, the app, rather than the DVA, so I have taken the liberty to reinstate it and replied accordingly.

Re: digital voice adapter not working

jimbobesq — Sun, 14 Jul 2024 15:08:44 GMT

thanks - can't see your reply

I've just been on live chat and they said the digital voice app is down - is that right?

Re: digital voice adapter not working

Gliwmaeden2 — Sun, 14 Jul 2024 15:17:21 GMT

The question about the app/password also appears in the OP's topic first post here, @ferguson.

Re: digital voice adapter not working

ferguson — Sun, 14 Jul 2024 15:20:16 GMT

OK, apologies for any confusion I have caused!

@jimbobesq

Another customer has recently been advised by the support team as follows: "The digital Voice app is no longer available to new customers, and the app itself will be phased out in the near future."

The help pages clearly need updating.

Re: digital voice adapter not working

Margotk9 — Wed, 20 Nov 2024 20:06:03 GMT

I have phone, (in name only) TV and Full Fibre broadband.

i am fed up with trying to get this thing to work. The Digital Voice app has never worked. I needed to make a phone call today from the landline and its not working. Reached the end....need to find alternative providers - any suggestions?

Re: digital voice adapter not working

ferguson — Wed, 20 Nov 2024 20:14:47 GMT

@Margotk9

If you want to find alternative providers I suggest you use comparison sites, there are many available.

If you would like help with your TalkTalk issue then please start your own topic.

Re: digital voice adapter not working

Anonymous — Thu, 21 Nov 2024 10:02:20 GMT

Hi @Margotk9

Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle