topic Re: Eero not upgrading in Full Fibre

Eero not upgrading

HairyMcbiker — Tue, 16 Jul 2024 06:15:27 GMT

I have 2 eero that will not upgrade to the latest firmware

I have tried leaving overnight, manual updates etc but nothing happened

See pics

Re: Eero not upgrading

Anonymous — Tue, 16 Jul 2024 06:49:44 GMT

Morning,

Thanks for your post. Please can you add your TalkTalk Account Number to your Community Profile. Please do not post any personal information on the Community. I can then ask our Devices Team to take a look at this for you.

Thanks

Michelle

Re: Eero not upgrading

HairyMcbiker — Tue, 16 Jul 2024 08:22:05 GMT

add to where my phone no used to be

Re: Eero not upgrading

Anonymous — Tue, 16 Jul 2024 08:30:24 GMT

Hello again,

Thank you. I've passed this over to our Devices Team now to see why the firmware hasn't updated and if they can update the firmware for you. I'll post back as soon as I receive an update.

Michelle

Re: Eero not upgrading

Anonymous — Wed, 17 Jul 2024 05:58:09 GMT

Morning,

The firmware should now be updated to the latest version. Would you mind checking and confirming please?

Thanks

Michelle

Re: Eero not upgrading

HairyMcbiker — Wed, 17 Jul 2024 08:35:27 GMT

All fixed now, what was the issue? Is it something I could have resolved?

Re: Eero not upgrading

Anonymous — Wed, 17 Jul 2024 08:43:09 GMT

I'm glad to hear this. I'll check what the Devices Team did and will let you know.

Michelle 🙂

Re: Eero not upgrading

Anonymous — Wed, 17 Jul 2024 08:58:13 GMT

Hi again,

I've just been advised that we're awaiting a root cause from eero so I will let you know as soon as they come back to us. It's sounds like you wouldn't have been able to do it from your side this time but should hopefully be able to going forward.

Thanks

Michelle

Re: Eero not upgrading

GerryMac — Wed, 17 Jul 2024 11:19:47 GMT

Hi,

@michelle Can you confirm is the Current Version v7.4.2-15?

Just up-dated to this just now.

Cheers.

Re: Eero not upgrading

Anonymous — Wed, 17 Jul 2024 11:43:45 GMT

Hi Gerry,

Yes this is correct 🙂

Thanks

Michelle

Re: Eero not upgrading

GerryMac — Wed, 17 Jul 2024 12:31:08 GMT

Thank You Michelle 🤗

Cheers

Re: Eero not upgrading

Anonymous — Wed, 17 Jul 2024 12:32:53 GMT

You're welcome Gerry 🙂

Michelle