topic Re: Request to get my Eero 6 5ghz channel changed from CH 149(155) in Full Fibre

Request to get my Eero 6 5ghz channel changed from CH 149(155)

Elgin19 — Thu, 04 Jul 2024 09:06:12 GMT

Good Morning,

I've finally got round to checking my Eero 6 5ghz channel. I have some devices that cannot use channel 155 so can I request like others have that this be changed to the lower range please.

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Anonymous — Thu, 04 Jul 2024 09:10:01 GMT

Good morning,

I'm sorry to hear this. Would it be possible to confirm which devices won't connect please and I can pass this over to our Devices Team?

Thanks

Michelle

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Elgin19 — Thu, 04 Jul 2024 13:29:06 GMT

Thanks Michelle,

Since it is not possible to temporarily disable the 2.4ghz band to try and force a 5ghz connection, I am unsure which devices may connect via 5ghz. Also, cannot have a separate ssid for 5ghz on Eero 6. It does not help when manufacturers do not state whether their devices can support the higher channel numbers. I know my mobile, TV and Ipad should be able to connect via 5ghz, and my printer is due to replaced shortly which can have 5ghz connectivity.

WiFi Analyser shows 1% use of 5Ghz.

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Anonymous — Fri, 05 Jul 2024 05:33:41 GMT

Morning,

Thanks for confirming. I've raised this over to our Devices Team now and I will post back as soon as we receive an update.

Thanks

Michelle

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

KeithFrench — Tue, 09 Jul 2024 11:53:23 GMT

The simple way to find out which devices are connected to the 5GHz band is to use the eero app. From there go to Home & tap the device in question, it will tell you which eero it is connected to (if you have more than one) as well as which band (Connection section).

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Anonymous — Tue, 09 Jul 2024 11:54:50 GMT

Hi,

Just to add to this, I've also chased this for an update with our Devices Manager.

Michelle

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Anonymous — Tue, 23 Jul 2024 09:45:31 GMT

Hi @Elgin19

Can I just confirm if this is now working ok for you please?

Thanks

Michelle

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Elgin19 — Tue, 23 Jul 2024 10:29:58 GMT

Hi Michelle

Just done update to Eero to 7.4.2-15. Eero restarted network.

Have now run WiFi Analyser - still shows as 5ghz as Ch 149 (155)

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Chris-TalkTalk — Tue, 23 Jul 2024 11:26:44 GMT

Hi Elgin19,

Michelle has asked me to let you know that it has been passed back to the devices manager. We'll let you know when we have any more information

Chris

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Anonymous — Tue, 23 Jul 2024 11:36:17 GMT

Hello again,

The team have just come back to me to advise that they have just made another change. Would you mind retesting again please?

Thanks

Michelle

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Elgin19 — Tue, 23 Jul 2024 13:04:53 GMT

Hi Michelle & Chris,

Just checked with WiFi Analyzer again.

5ghz now on CH 36 (42)

Thank you for your help in this matter

Elgin19

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Anonymous — Wed, 24 Jul 2024 05:35:48 GMT

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Michelle

Re: Request to get my Eero 6 5ghz channel changed from CH 149(155)

Max** — Fri, 26 Jul 2024 08:54:22 GMT

You can change the password for each channel 2.4ghz/5ghz on the router setup page by:

Enter routerlogin.net or http://192.168.1.1 in the address bar. The router login window displays. Enter the router admin user name and password.

This can isolate the appliances that won't connect to the 5ghz.