topic Re: Just had FTTP installed - staple in cable in Full Fibre

Just had FTTP installed - staple in cable

jamiea06 — Fri, 19 Jul 2024 19:52:45 GMT

Hello,

I’ve just had full fibre installed and it’s working fine so far. I’ve noticed however that the engineer has put a staple through the cable - should I be worried about this? If so, what do I do?

many thanks in advance.

@Chris-TalkTalk - Chris it won't let me reply to your message (but I can edit this one) and i've now tried on iPhone, iPad and laptop. It still says I must be signed in to add attachments. To answer your query - yes just before it goes into ONT he's put a staple in the cable, although service working. Thank you.

EDIT 2: I still can’t reply somehow. But I complained to Openreach and the engineer came back on the same day and removed the staple. He said it would be fine and if I had any issues to text him as I had his work number. I’m not that happy, because I’m scared it’ll stop working in several months and it’ll cause me to be charged for the repair and I’ll have the inconvenience but what can you do? Just cannot get reliable trades people anymore in my experience.

Re: Just had FTTP installed - staple in cable

Chris-TalkTalk — Wed, 17 Jul 2024 10:03:17 GMT

Hi jamiea06,

Just to confirm, is it the cable from outside running into the ONT?

Chris

Re: Just had FTTP installed - staple in cable

Anonymous — Tue, 23 Jul 2024 09:04:39 GMT

Morning,

Have you heard back from the case you raised with Openreach directly? I've also asked one of our Community Managers to check to see why you can't reply to your Community post.

Thanks

Michelle

Re: Just had FTTP installed - staple in cable

StephenF — Wed, 24 Jul 2024 07:50:00 GMT

Morning @jamiea06

I've been able to replicate the issue you're facing and it seems your account isn't fully registered, i've disconnected your community account from your myaccount, could i ask that you log into the community and after looking in you should be asked if you want to create a new forum account or link an existing one.

Can you try to create a brand new account then post in this topic when done and let me know if you're able to reply ok

Thanks

Re: Just had FTTP installed - staple in cable

jamie06 — Wed, 24 Jul 2024 10:39:05 GMT

Hi Stephen that has fixed it!

many thanks,

Jamie

Re: Just had FTTP installed - staple in cable

jamie06 — Wed, 24 Jul 2024 10:43:48 GMT

Hi Michelle,

BT Openreach tried to call me yesterday but I missed their call. They emailed to say that the engineer has completed the works and my case would be closed.

I replied saying that all the engineer did was return on the same day and remove the staple, told me not to worry and leave. I am still concerned (rightly or wrongly) that this cable has a hole in it and if it develops a fault in the future then I am liable as it is inside my property. I know Openreach are not cheap for a callout so I am quite worried. I’ve asked them what to do and suggested the cable should be replaced as it has not been installed correctly.

If they agree, I’ve asked them not to send the same engineer as it will be too awkward.

Many thanks,

Jamie

Re: Just had FTTP installed - staple in cable

Anonymous — Thu, 25 Jul 2024 06:26:21 GMT

Morning Jamie,

I'm really glad to hear this and I will let Stephen know 🙂

Thanks for the update. If a fault did occur in the future due to this then I can't see you being charged as you will have email correspondence with Openreach showing that you have tried to raise this previously, Is everything ok with your connection/speed at the moment?

Thanks

Michelle

Re: Just had FTTP installed - staple in cable

jamie06 — Thu, 25 Jul 2024 10:52:58 GMT

Hi Michelle,

I am still getting emails from my old account (jamiea06) so I don’t know if @StephenF can work some magic in deleting it. (Although it might delete this thread, and if that’s the case then just leave it).

The service continues to work fine. I feel I’ve made enough of a fuss to TalkTalk and Openreach that should there be issues in the future, it would be on them to fix it free of charge as you suggest.

Thanks for all your help. If Openreach do get back to me, I’ll update the thread.

Cheers,

Jamie

Re: Just had FTTP installed - staple in cable

Anonymous — Thu, 25 Jul 2024 10:57:45 GMT

Hi Jamie,

I've asked Stephen if he can take another look 🙂

Thanks

Michelle

Re: Just had FTTP installed - staple in cable

StephenF — Thu, 25 Jul 2024 12:34:06 GMT

Hello,

Sorry I didn't think of that. the "OLD" account i have set it to unverified and also set it to "do not email me" which is an option users can enable to stop emails. This should stop any more emails about the old account but can you monitor and let me know

Stephen