topic Re: Hub 2 in Full Fibre

Hub 2

Oldboy2024 — Thu, 25 Jul 2024 07:10:03 GMT

I've got an engineer coming to day to upgrade to full fibre and digital voice, but I've noticed I only have talktalk hub 1 (the one without the phone connection) and I haven't heard anything about receiving the new hub 2. Do I need to contact talktalk or will the engineer bring one?

Re: Hub 2

Anonymous — Thu, 25 Jul 2024 07:17:42 GMT

Morning,

Thanks for your post. Which FTTP speed package have you upgraded to please?

Michelle

Re: Hub 2

Oldboy2024 — Thu, 25 Jul 2024 07:21:49 GMT

It was the free upgrade going from 65 to 150

Re: Hub 2

Anonymous — Thu, 25 Jul 2024 07:23:39 GMT

Hi,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Hub 2

Oldboy2024 — Thu, 25 Jul 2024 07:41:51 GMT

Just updated

Re: Hub 2

Anonymous — Thu, 25 Jul 2024 07:49:06 GMT

Hello again,

Thank you. I've checked and we've received an update from the FTTP Team to advise that the engineer will bring/provide the equipment. Please let us know how you get on.

Thanks

Michelle

Re: Hub 2

Oldboy2024 — Thu, 25 Jul 2024 15:41:59 GMT

hi, sorry for the late reply. everything is fine

Re: Hub 2

Chris-TalkTalk — Fri, 26 Jul 2024 05:18:50 GMT

OK, thanks for letting us know

Chris