topic Re: High packet loss in Full Fibre

High packet loss

Matty91721 — Mon, 01 Jul 2024 15:19:13 GMT

Hello,

I play online gaming and the server I play I get high packet loss (25%+) and its only when I'm in a place where there is a number of players. Do you know if I can do anything to help solve the issue?

Re: High packet loss

Anonymous — Tue, 02 Jul 2024 05:55:04 GMT

Hi Matty,

Does this only happen in the one game? What speeds are you seeing if you run a speed test please?

Thanks

Michelle

Re: High packet loss

Matty91721 — Wed, 10 Jul 2024 14:30:42 GMT

Sorry for the late reply, I only play the one game really but its an American server but my previous provider i didn't have the issues. I used to having high ping but not loads of Packet Loss

Re: High packet loss

Anonymous — Thu, 11 Jul 2024 05:36:21 GMT

Hi Matty,

Thanks. What speeds are you seeing if you run a speed test please? Does this also happen if you connect wired? Does it seem to happen at certain times of the day or all the time?

Thanks

Michelle

Re: High packet loss

Matty91721 — Fri, 12 Jul 2024 20:39:00 GMT

So im always running a wired connection, My speeds are

download 950mbs +

upload 100mbs +

Re: High packet loss

Gliwmaeden2 — Fri, 12 Jul 2024 21:28:29 GMT

Staff will follow up after the weekend, @Matty91721.

They are on here Monday to Friday, during the day.

Re: High packet loss

Matty91721 — Fri, 12 Jul 2024 22:02:46 GMT

Yeah thats fine, its no rush just annoying atm. Having to run a VPN in the mean time

Re: High packet loss

Chris-TalkTalk — Mon, 15 Jul 2024 06:17:22 GMT

Hi Matty,

Can you please update your community profile to include your:

Name
TalkTalk telephone number or account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: High packet loss

Matty91721 — Fri, 26 Jul 2024 22:59:57 GMT

Hello,

Sorry for the late reply, i have now updated this

Re: High packet loss

ferguson — Fri, 26 Jul 2024 23:19:33 GMT

OK, bear in mind that the support team won't be back online until Monday.

Re: High packet loss

Chris-TalkTalk — Mon, 29 Jul 2024 06:36:42 GMT

Hi Matty,

Thanks for updating your profile, line test isn't picking up any issues. Can you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Thanks

Chris

Re: High packet loss

Matty91721 — Wed, 21 Aug 2024 01:56:21 GMT

Sorry forgot to reply to this, still having this issue. I left it off for more than 5 hours, happens when theres a large number of people and numbers

Re: High packet loss

Karl-TalkTalk — Wed, 21 Aug 2024 10:01:40 GMT

Can you run a trace route to the game server so we can see the network route.

Thanks

Karl.

Re: High packet loss

Matty91721 — Fri, 23 Aug 2024 21:44:18 GMT

Here is the trace route

Re: High packet loss

Karl-TalkTalk — Mon, 26 Aug 2024 08:59:30 GMT

Can you drop a PM with the location you are running the trace to so our network teams can test.

Thanks

Karl.