topic Internet Down in Full Fibre

Internet Down

HCA2024 — Tue, 30 Jul 2024 13:17:53 GMT

My internet dropped out 24 hours ago, we have completed all the connection and router checks as advised on line. The router is either flashing amber or constant amber. The TT advisor on chatbot has booked an engineer to attend on the 15th August. I suggested maybe the router is faulty and was advised it was fine. My husband in a router from EE and it was showing the solid white light. I work from home and cannot do without internet for 2 weeks! Any suggestions would be appreciated.

Re: Internet Down

Debbie-TalkTalk — Tue, 30 Jul 2024 13:19:42 GMT

Hi @HCA2024

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet Down

Chris-TalkTalk — Tue, 30 Jul 2024 14:18:59 GMT

Hi HCA2024,

Thanks for updating your profile. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris