topic Re: Fiber down in London SE12 in Full Fibre

Fiber down in London SE12

ry00000 — Tue, 30 Jul 2024 13:03:08 GMT

My connection suddenly dropped today at 13:38 in SE12

Anybody else experiencing it?

I've restarted the fiber and rebooted the Eero, however router led is still red.
Fiber box has 3 leds green instead.

Thanks

Re: Fiber down in London SE12

ry00000 — Tue, 30 Jul 2024 13:08:50 GMT

More info: LOS led is off, the other three are green.

Re: Fiber down in London SE12

Chris-TalkTalk — Tue, 30 Jul 2024 14:14:07 GMT

Hi ry00000,

Could you switch the ONT off for at least 30 minutes, then switch back on and reboot the eero. Please let us know how you get on

Chris

Re: Fiber down in London SE12

ry00000 — Tue, 30 Jul 2024 14:55:01 GMT

Hi Chris,

thank you for your quick reply. This has been confirmed to be a widespread issue in the area due to Openreach outage. I've been in touch with the support team via chat, this is the open case REP-14576002.
The operator told me the case has been escalated to Openreach.
Thanks

Re: Fiber down in London SE12

Anonymous — Wed, 31 Jul 2024 05:54:16 GMT

Morning,

I've checked the fault and it is now showing as cleared. Is your service now working ok?

Thanks

Michelle

Re: Fiber down in London SE12

ry00000 — Wed, 31 Jul 2024 07:58:18 GMT

Hi Michelle,

happy to confirm the service has been restored during the night.

Thank you.

Re: Fiber down in London SE12

Anonymous — Wed, 31 Jul 2024 08:06:09 GMT

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle