topic Re: Not going to have wifi for a week in Full Fibre

Not going to have wifi for a week

tyleratkins — Sun, 04 Aug 2024 12:09:37 GMT

I haven’t had wifi for 4 days now been talking to support and they said they would send an engineer out yesterday but didn't show up, been chatting for an hour on online chat and said that the account is greyed out and will be resolved in 7 days, I paid for wifi but sitting at home with none and having to wait till next week. don't know why they didn't book another appointment for the engineer to come out?

Re: Not going to have wifi for a week

Gliwmaeden2 — Sun, 04 Aug 2024 12:58:28 GMT

Staff will be back from Monday on here, @tyleratkins.

Check back tomorrow morning.

Make sure you have completed your profile information details.

Go via your avatar; settings; Personal Information.....SAVE CHANGES.

Re: Not going to have wifi for a week

Debbie-TalkTalk — Mon, 05 Aug 2024 06:44:45 GMT

Hi tyleratkins

I'm really sorry to hear this.

Can I just check, do you have a FTTP service?

Re: Not going to have wifi for a week

tyleratkins — Wed, 07 Aug 2024 21:33:02 GMT

Hello, yes we have the FTTP but no internet

Re: Not going to have wifi for a week

Chris-TalkTalk — Thu, 08 Aug 2024 07:20:33 GMT

Hi Tyler,

Which lights are currently on, on the ONT and which router do you have?

Chris