topic Re: Full Fibre Down in CW8 area in Full Fibre

Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 07:18:27 GMT

Hi there,

My Full Fibre appears to have been down since Sunday. All lights look fine on the ONT, but I'm getting a solid red light on the Eero router even after rebooting. Is the service down?

Any one else reporting issues?

Thanks,

Scott.

Re: Full Fibre Down in CW8 area

Anonymous — Mon, 05 Aug 2024 07:25:59 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 07:29:15 GMT

Updated, Michelle.

Re: Full Fibre Down in CW8 area

Chris-TalkTalk — Mon, 05 Aug 2024 07:44:36 GMT

Hi Badge4715,

Just to confirm, are you on a Freedom Fibre circuit?

Chris

Re: Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 08:08:27 GMT

Yes, Chris. Originally took out the Full Fibre through the Freedom Fibre trial.

Re: Full Fibre Down in CW8 area

Chris-TalkTalk — Mon, 05 Aug 2024 09:09:57 GMT

OK thanks. Can you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. If it's then still not working I'll pass it over to our Future Fibre team

Chris

Re: Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 09:38:00 GMT

Will do, Chris.

Thanks,

Scott.

Re: Full Fibre Down in CW8 area

Chris-TalkTalk — Mon, 05 Aug 2024 09:38:48 GMT

Thanks 🙂

Re: Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 10:24:52 GMT

No change, Chris. Lights seem fine on the ONT. Solid red on the eero router.

Re: Full Fibre Down in CW8 area

kevocl — Mon, 05 Aug 2024 10:47:06 GMT

I’m in the same boat. I’ve spoken to the Freedom Fibre team on the phone and they said they’d had a lot of calls from our area.

They talked me through resetting the ONT, which didn’t work, and they said they would be sending out an email with updates.

Re: Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 11:01:15 GMT

Thanks for confirming that. I didn't think it was just my connection.

Re: Full Fibre Down in CW8 area

Chris-TalkTalk — Mon, 05 Aug 2024 11:04:55 GMT

OK thanks for trying that. We are looking into this at our end. I'll let you know when I receive an update

Chris

Re: Full Fibre Down in CW8 area

TTstygian — Mon, 05 Aug 2024 13:09:57 GMT

Same issue here. Offline since 11:19 on 04/08/24.

Re: Full Fibre Down in CW8 area

Chris-TalkTalk — Mon, 05 Aug 2024 13:17:04 GMT

Hi TTstygian,

Are you also on a Freedom Fibre circuit? If you are then Freedom Fibre are investigating

Chris

Re: Full Fibre Down in CW8 area

Badge4715 — Mon, 05 Aug 2024 13:56:50 GMT

Internet restored, Chris. Thanks for following up and getting this resolved.

Re: Full Fibre Down in CW8 area

kevocl — Mon, 05 Aug 2024 13:57:57 GMT

Signs of life here too

Re: Full Fibre Down in CW8 area

Chris-TalkTalk — Mon, 05 Aug 2024 14:04:08 GMT

That's great news, thanks for letting me know

Chris