topic Re: Your ISPs DHCP does not function properly in Full Fibre

Your ISPs DHCP does not function properly

DanTheManWhoCan — Sun, 04 Aug 2024 13:14:10 GMT

Just happened today, no changes made our end, tried two routers, both with the same message.

Rebooted all devices multiple times, no joy.

Called talk talk helpline, useless, told me to use online chat despite issue being no internet... online chat say only calling up will help, gave me a number to a line that was closed until Monday.

Useless.

Is there a problem or is it me?

Re: Your ISPs DHCP does not function properly

Divsec — Sun, 04 Aug 2024 13:37:58 GMT

It's difficult @DanTheManWhoCan to answer you last question without knowing what issues you are experiencing?

What do you see when you look into your gui on routers?

Which routers?

Wired or WiFi?

Error messages?

Thanks

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Sun, 04 Aug 2024 13:41:52 GMT

Literally the error message is "Your ISPs DHCP does not function properly".

Both are ASUS routers, both routers working fine prior to this morning.

WiFi / Wired is irreverent, I have devices connected both ways to the router, it is the connection to Talk Talk which is failing.

Apologies, I'm a software engineer, I've done this for years, this doesn't seem to be an issue on my end, it seems like the DHCP lease of my router isn't being released at Talk Talks end.

Re: Your ISPs DHCP does not function properly

Divsec — Sun, 04 Aug 2024 13:46:13 GMT

Hi @DanTheManWhoCan do you have a Talktalk router you can try with?

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Sun, 04 Aug 2024 13:49:05 GMT

No.

It was and has been working for well over a year, why this morning has it suddenly stopped.

I have already tried a completely fresh reset ASUS router I had hanging about to isolate it being the routers fault or not.

Re: Your ISPs DHCP does not function properly

Divsec — Sun, 04 Aug 2024 14:44:42 GMT

Hi @DanTheManWhoCan final question, is your landline phone working?

The team will be in tomorrow and able to progress further for you.

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Sun, 04 Aug 2024 14:56:17 GMT

I don't have a landlines, though my old one does enter the house.

Talk talks own diagnostics in my account don't even work, I'm expecting its something their end Ill just have to wait for.

Bit poor there's literally no support on a Sunday. Needs fixing next week as I work from home.

Thanks for trying.

Re: Your ISPs DHCP does not function properly

ferguson — Sun, 04 Aug 2024 15:14:49 GMT

What are the lights on the ONT showing? Do you have a device you can connect directly to the ONT via ethernet you can test with?

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Sun, 04 Aug 2024 15:23:49 GMT

Yep, tried already.

All lights are on, rebooting I get los for about 20 seconds before it all goes green and seemed connected.

Direct laptop connection fails just like the router does.

Re: Your ISPs DHCP does not function properly

ferguson — Sun, 04 Aug 2024 16:02:16 GMT

OK, thanks for that. Let's see what the support team have to say when they pick this up, hopefully tomorrow.

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Mon, 05 Aug 2024 06:25:31 GMT

Update this morning, I powered down all equipment here, the little DZS Fibre Modem Freedom provided when installed, and my router, this morning powered all back on, the Modem gets a connection, but we're in the same place as yesterday, I'm not being given an IP.

I work from home so quite important we get this resolved quickly please.

Re: Your ISPs DHCP does not function properly

Chris-TalkTalk — Mon, 05 Aug 2024 08:16:11 GMT

Hi Dan,

Could you add your TalkTalk home telephone number or account number to your community profile and let us know when you've done this, and we'll take a look at this for you

Chris

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Mon, 05 Aug 2024 08:49:23 GMT

XXXX REMOVED FOR SECURITY REASONS

Added to profile also. Thank you.

I have no house landline contract, only fttp.

Re: Your ISPs DHCP does not function properly

Gliwmaeden2 — Mon, 05 Aug 2024 08:51:38 GMT

@DanTheManWhoCan, I have removed your account number from public display.

All information of that sort should only ever be in the profile area, which only you and staff can see - never in the thread.

Re: Your ISPs DHCP does not function properly

Chris-TalkTalk — Mon, 05 Aug 2024 09:24:32 GMT

Thanks. Can you switch the ONT and router off for 30 minutes then switch back on and retest. Please let us know how you get on

Chris

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Mon, 05 Aug 2024 09:32:15 GMT

Okay, ill power cycle it when I next can, I've come into the office today as I have childcare for today.

Has something been changed since I did power cycle everything already?

Re: Your ISPs DHCP does not function properly

kevocl — Mon, 05 Aug 2024 10:58:24 GMT

Are you in the CW8 area. There appears to be a Freedom Fibre issue there.

I’m in the same boat. It went off about midday yesterday and it’s been down ever since. Lights on the ONT appear fine but an IP address doesn’t get assigned.

I’ve spoken to Freedom Fibre on the phone and they are aware of a lot of people with the issue in the area. They said they would email with an update.

Re: Your ISPs DHCP does not function properly

Anonymous — Mon, 05 Aug 2024 11:03:35 GMT

Good afternoon,

Apologies, we've now been made aware that an incident has been raised for this and our team are working to resolve this as quickly as possible.

Thanks

Michelle

Re: Your ISPs DHCP does not function properly

DanTheManWhoCan — Mon, 05 Aug 2024 12:05:43 GMT

Excellent, so glad to hear its not just me and somebody is on the issue. Cheers guys, put my mind at rest.

Re: Your ISPs DHCP does not function properly

Anonymous — Mon, 05 Aug 2024 12:06:52 GMT

Hello,

We'll post back here as soon as we receive an update from the team.

Thanks

Michelle