topic Re: EERO 6 PRO NOT RECEIVED WITH FIBRE 900? in Full Fibre

EERO 6 PRO NOT RECEIVED WITH FIBRE 900?

lewis3112 — Sun, 04 Aug 2024 23:29:28 GMT

Hi There,

I signed up for the Fibre900 package over a year ago now, and was told at the time that I would receive an EERO 6 PRO as part of my package. Well at the time of instillation I never received my EERO and instead they just used my old talk talk router. I’ve used that old talk talk router ever since, having never been delivered my new EERO.

I tried to log a ticket with support at the time, but never had any luck despite trying a few times. The router I have been using is now quite outdated, and doesn’t function to the standard id hope. It drops out frequently and really needs to be replaced.

I’m a little disappointed with the situation. I put up with it before but it’s now starting to have an impact. I wondered if anyone had dealt with similar issues of not having the EERO delivered?

all the best

Lewis

Re: EERO 6 PRO NOT RECEIVED WITH FIBRE 900?

Chris-TalkTalk — Mon, 05 Aug 2024 08:43:06 GMT

Hi Lewis,

The router that you have is a current model and still supplied but I can send you an eero as I can see that this was agreed at the time, would you like me to send one?

Chris

Re: EERO 6 PRO NOT RECEIVED WITH FIBRE 900?

lewis3112 — Mon, 05 Aug 2024 11:09:36 GMT

Hi Chris

I would appreciate it greatly if that were possible.

I suppose its not necessarily that the current router is out dated, but more that it doesn't seem to function as well as it used to.

Lewis

Re: EERO 6 PRO NOT RECEIVED WITH FIBRE 900?

Chris-TalkTalk — Mon, 05 Aug 2024 11:47:29 GMT

I've ordered the eero, it should be with you within a couple of working days

Chris