topic Re: eero 6 in Full Fibre

eero 6

pauline29 — Wed, 07 Aug 2024 16:55:48 GMT

Just renewed Broadband contract, have been sent an eero 6, no phone socket. Will have to keep the original router. Need to connect phone. Do I need to send eero back?

Thanks.

Re: eero 6

fr8ys — Wed, 07 Aug 2024 18:02:07 GMT

I believe you use one of the 2 sockets there are for the phone.

@ferguson do you have this set up? Mine's data only.

Re: eero 6

ferguson — Wed, 07 Aug 2024 18:05:29 GMT

@pauline29

Did you order a Full Fibre service with VoIP? If so, TalkTalk should have arranged an adapter for your phone which connects via the eero.

Re: eero 6

pauline29 — Wed, 07 Aug 2024 18:20:06 GMT

Yes I have VoIP but no adapter, just the eero. Do I have to order one?

Thanks.

Re: eero 6

Gliwmaeden2 — Wed, 07 Aug 2024 18:40:14 GMT

Not sure that it's still available.

Wait for staff to pick this up during the day, @pauline29.

Re: eero 6

ferguson — Wed, 07 Aug 2024 18:42:41 GMT

@pauline29

You should have got a Grandstream Digital Voice adapter, the support team will pick this up tomorrow and advise further.

Re: eero 6

Chris-TalkTalk — Thu, 08 Aug 2024 08:16:20 GMT

Hi Pauline,

I've ordered a DVA, it should be with you within a couple of working days 🙂

Chris

Re: eero 6

pauline29 — Thu, 08 Aug 2024 10:35:59 GMT

Thanks to you all! Answered my question.

Re: eero 6

Chris-TalkTalk — Thu, 08 Aug 2024 10:50:02 GMT

No problem, happy to help 🙂

Chris