topic Internet dropping- in Full Fibre

Internet dropping-

Bronstar — Tue, 13 Aug 2024 09:47:33 GMT

Hi, I just migrated from Shell to yours (talk talk) now I am having consistent problems with the internet dropping of course i have looked at the advice or switching on and off and doing this throughout, it works for a little but then drops out again. I still have a shell router connected to the old open-reach socket. I am an online teacher and depend on consistent wifi. No engineer came or a new box was sent out. It was done all over the phone. can someone please assist with this? Many thanks

Re: Internet dropping-

Debbie-TalkTalk — Tue, 13 Aug 2024 10:02:02 GMT

Hi Bronstar

I'm sorry to hear this.

I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.

Thanks

Re: Internet dropping-

Bronstar — Tue, 13 Aug 2024 11:07:53 GMT

Thank you, Debbie, I have just got off the phone with Talk Talk, they are trying to sort it. 👍

Re: Internet dropping-

Anonymous — Tue, 13 Aug 2024 11:08:57 GMT

Good afternoon,

I'm glad to hear that and thanks for the update 🙂

Michelle