topic CEO complaints in Full Fibre

CEO complaints

Jimbo197 — Wed, 14 Aug 2024 07:38:58 GMT

I’m at a stage of complaint for a delay in installation (given by talktalk) for which talktalk has absolved itself by saying that it goes by the date that bt Openreach give (so as to avoid auto compensation). Dates are a month apart so I waited that long to be connected, made the obvious complaint to experience the same service as many in this community with regards to shocking communication and customer service. I was last contacted 10 days ago to be told that the complaint is now being handed over to ceo office. Unbelievable experience as they have left me high and dry!

Re: CEO complaints

Gliwmaeden2 — Wed, 14 Aug 2024 13:11:35 GMT

If it's with the CEO it can't be dealt with via forum support, @Jimbo197.

Re: CEO complaints

Jimbo197 — Wed, 14 Aug 2024 14:40:35 GMT

Many thanks for the info, to be honest I know the situation but thought that over 10 days was unreasonable for ceo complaints to have not replied so thought being on here may help with my predicament. Just trying to raise awareness of a very obvious lack of care and support from a supposed large company

Re: CEO complaints

Sam12344! — Mon, 30 Dec 2024 13:20:43 GMT

How do I please make a serious complaint about the service in talk talk Iv had a year long struggle with constant issues with the internet and communication with with technical support who have kept me on the phone for many hours I have missed countless days of work with promise of engineer who has never turned up and I’m at the end of my tether so how do I please take this higher

Re: CEO complaints

Gliwmaeden2 — Mon, 30 Dec 2024 14:23:43 GMT

You must return to the message board and click on start a topic to begin your own thread, @Sam12344!.

This one is am old thread and staff only reply to the original poster.