topic Re: VoIP not working left with no phone in Full Fibre

VoIP not working left with no phone

Frustratedwithupgrade — Fri, 16 Aug 2024 20:50:47 GMT

Hi I was ‘upgraded’ from my Fibre 35 package to Full Fibre 150 with VOIP yesterday. Engineer took over 3 and a half hours to set up. Problem was not with the broadband but trying to get the Grandstream adapter working. I now discover today that I am unable to make or receive calls. I need my home phone. I ran a service test and have received an email from Talktalk saying that there is a problem and asking me to call them! Well I would if I had a working phone. Any suggestions gratefully appreciated.

Re: VoIP not working left with no phone

Gliwmaeden2 — Fri, 16 Aug 2024 21:03:10 GMT

Chat may be able to help set it up over thr weekend, @Frustratedwithupgrade.

Check opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff are not back before Monday. For them to identify your account, please add the account number in your community profile details by going via your avatar/name; settings; drop down menu....Personal Information.

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Re: VoIP not working left with no phone

KeithFrench — Fri, 16 Aug 2024 21:06:38 GMT

Try connecting the Grandstream directly to the ONT in place of the eero. Then reset it, if it works after that, reconnect the eero to the ONT & Grandstream back to the eero & try again.

Re: VoIP not working left with no phone

Anonymous — Mon, 19 Aug 2024 05:57:08 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: VoIP not working left with no phone

Frustratedwithupgrade — Mon, 19 Aug 2024 07:11:27 GMT

Thank you for your help. The reset worked!

Re: VoIP not working left with no phone

Anonymous — Mon, 19 Aug 2024 07:12:30 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂

Michelle

Re: VoIP not working left with no phone

Frustratedwithupgrade — Mon, 19 Aug 2024 07:12:35 GMT

Good morning Michelle

Thankfully resetting the Grandstream sorted the problem.

Re: VoIP not working left with no phone

Anonymous — Mon, 19 Aug 2024 07:13:02 GMT

Thanks for confirming 🙂

Michelle