topic Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router in Full Fibre

WIFI Distance Poor with new Fibre 500 Voip and Eero router

zedhower — Sun, 18 Aug 2024 21:42:51 GMT

Hi,

I just upgraded to the Fibre 500 Voip with Eero router which is absolutely fantastic but the WIFI only goes to the next door room , the old router I used to have would go all over the house. Are there any WIFI extenders you recommend for the Eero router?

Thanks

Tim

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

ferguson — Sun, 18 Aug 2024 21:58:44 GMT

Which router did you have previously, have you tried that with your new connection? The eero is very much designed as part of a mesh system, which is likely to require additional units for best coverage. The support team will advise further when they are back online from tomorrow.

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

Anonymous — Mon, 19 Aug 2024 07:14:30 GMT

Hi Tim,

Can I just confirm, how many eeros do you currently have?

Thanks

Michelle

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

zedhower — Mon, 19 Aug 2024 11:17:56 GMT

Hi Michelle,

I just have the one Eero router that came in the box.

Thanks

Tim

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

Anonymous — Mon, 19 Aug 2024 11:23:17 GMT

Hi Tim,

Ok thanks for confirming. Does your previous router still work with your FTTP connection?

Thanks

Michelle

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

zedhower — Mon, 19 Aug 2024 11:29:03 GMT

Hi Michelle,

Unfortunately I didn't keep my old router, I sent it back in the blue bag you provided to return old equipment

Thanks

Tim

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

Roger1966 — Mon, 19 Aug 2024 18:03:27 GMT

Literally same problem Leslie

Re: WIFI Distance Poor with new Fibre 500 Voip and Eero router

ferguson — Mon, 19 Aug 2024 18:06:40 GMT

@Roger1966

If you would like help here then please start your own topic.