topic Re: STILL NO BROADBAND: HEEEEEELLLLLPPPP! in Full Fibre

STILL NO BROADBAND: HEEEEEELLLLLPPPP!

Jimmead — Fri, 16 Aug 2024 13:16:23 GMT

Hello Folks

I'm in the St Albans area, and have now been without ANY service for THREE WEEKS! I believe this is an Openreach Issue, not TalkTalk directly, but obviously I can only chase TalkTalk! I'm told that the issue is affecting other users (I know my immediate neighbour is affected; they're BT customers?)

I've tried calling and UNTOLD time on the chat portal (at least 8 times). Constantly being told that an engineer has been assigned, and that the issue is being reviewed, but it seems that either TalkTalk are fobbing me off, OR Openreach are fobbing TalkTalk off?

The issue has supposedly been escalated to the complaints team, and I have emailed them several times and been PROMISED a call back with specific windows THREE TIMES. NO CALLS!

Unfortunately, we have diabolical mobile reception in and around our house, so cant supplement the lack of broadband; AND we have a digital landline, so NO landline phone either!!

Anyone else affected by this, and does anyone have advice, as to the best way forwards?

Thanks All

Re: STILL NO BROADBAND: HEEEEEELLLLLPPPP!

Karl-TalkTalk — Fri, 16 Aug 2024 13:30:25 GMT

Some faults can be more complex to resolve, and whilst we see very few of these, sometimes they can take longer than usual to resolve. As you say, your neighbour is affected and they are BT customers directly , so if they are unable to get their own customers back online quickly, this will also apply to other providers.

I've checked directly on the Openreach system and their Jeopardy Team have contacted controls with the note : get engineer pinned to this today 16/08 urgently.

So they are aware of the time taken to get this resolved, and are proactively applying pressure within their own organisation to resolve.

They have asked we follow up with them on 19th (Monday).

Thanks

Karl.

Re: STILL NO BROADBAND: HEEEEEELLLLLPPPP!

Jimmead — Mon, 19 Aug 2024 13:39:57 GMT

Hi Karl, et Al,

Hope you had a great weekend?

I still have NO SERVICE.

Any news on a fix yet?

Ta, Jim

Re: STILL NO BROADBAND: HEEEEEELLLLLPPPP!

Karl-TalkTalk — Mon, 19 Aug 2024 14:00:27 GMT

Latest update from Openreach as follows :

-Patch Lead assigned engineer and will be attending today 19/08, awaiting completion/further updates.

So we are waiting on a completion notification from the field engineer, so may have to check / test tomorrow.

Thanks

Karl.