topic Re: Error in TalkTalk's New Legal Page in Full Fibre

Error in TalkTalk's New Legal Page

Billx — Mon, 19 Aug 2024 23:42:49 GMT

If you click 'Legal' at the bottom of most TalkTalk Pages, it will take you to Talk's Legal page, https://www.talktalk.co.uk/legal.

If you click at the bottom of the Legal page, on 'Small Print', it will expand to show various legal headings. including headings on particular broadband packages.

Clicking on 'Full Fibre 65', for instance, will expand to show some details of that package.

Within each of those broadband packages, there is a link,

www.talktalk.co.uk/legal/annual-price-change

which will incorrectly attempt to take you to 'https://www.talktalk.co.uk/www.talktalk.co.uk/legal/annual-price-change', without success,

instead of correctly taking you 'https://www.talktalk.co.uk/legal/annual-price-change'.

Whoever is responsible, please remove one of the 'www.talktalk.co.uk's in all those links, in the Legal page.

Bill

Re: Error in TalkTalk's New Legal Page

ferguson — Mon, 19 Aug 2024 23:43:58 GMT

@Billx

I am not sure what your point is, but none of the links you have posted seem to be resolving, save this one, which appears to offer the correct information:

https://www.talktalk.co.uk/legal/annual-price-change

Re: Error in TalkTalk's New Legal Page

Billx — Mon, 19 Aug 2024 23:58:17 GMT

I've very clearly explained to you how you get to the incorrect link/s

Please correct them

Bill

Re: Error in TalkTalk's New Legal Page

Billx — Tue, 20 Aug 2024 00:02:57 GMT

Can you read English @ferguson

Re: Error in TalkTalk's New Legal Page

Billx — Tue, 20 Aug 2024 00:13:37 GMT

Obviously two of the links will take you nowhere, because they are incorrect.

One of the links will take you to the correct place

Re: Error in TalkTalk's New Legal Page

Gliwmaeden2 — Tue, 20 Aug 2024 07:41:45 GMT

You are right that the main Legal link does work, @Billx.

Going directly from this is fine:

Whereas the links in the package descriptions under small print whether from there or on TT publicity pages are all dead.

So this doesn't work:

Nor this:

Etc, etc. I just get a blank page each time from these links, so, from "small print" they all need sorting, @Lorrainef, @Karl-TalkTalk ....

Re: Error in TalkTalk's New Legal Page

Arne-TalkTalk — Tue, 20 Aug 2024 08:29:57 GMT

Hi Billx

We will pass this to the team responsible for the page, to fix this.

Thanks for flagging this.

Re: Error in TalkTalk's New Legal Page

Billx — Tue, 20 Aug 2024 13:58:42 GMT

Thanks very much, @Gliwmaeden2

I did the various tests you did, myself, before I issued the statement.

The knee-jerk reaction of the other Community Star is not warranted.

Thank you again.

Bill

Re: Error in TalkTalk's New Legal Page

Billx — Tue, 20 Aug 2024 13:52:13 GMT

Thanks very much, @Arne-TalkTalk

Bill