topic Re: No lights on router in Full Fibre

No lights on router

nishilt — Sun, 18 Aug 2024 10:03:52 GMT

Randomly and all of a sudden my internet cut out. Check the router and there are no lights. None, no white and no orange. I switched the plug - still nothing. I called customer service, who said it is not a router problem. But a problem with my line. And engineer will need to be sent out.

Which seems strange. If it is not a problem with my router. Why are there NO lights?! And if my router is working fine, why am I no able to find it on my laptop or phone?

Re: No lights on router

Divsec — Sun, 18 Aug 2024 11:26:34 GMT

Hi @nishilt if you still have one is your landline phone working? Your post has been escalated and you should hear tomorrow when the team are back at work.

Re: No lights on router

nishilt — Sun, 18 Aug 2024 11:35:40 GMT

Unfortunately I do not have one. Is there another way I am able to check?

Is the problem possible though. Can the router still be working with no lights on? Surely you would expect to be the orange light is there is a problem with the line??

Re: No lights on router

Divsec — Sun, 18 Aug 2024 11:57:50 GMT

Hi @nishilt thanks for checking, unfortunately I don't have fibre so honestly don't know.

Have you another router you could try, and is the ont working ok?

Re: No lights on router

Debbie-TalkTalk — Mon, 19 Aug 2024 07:09:18 GMT

Hi nishilt

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No lights on router

nishilt — Tue, 20 Aug 2024 09:30:05 GMT

REMOVED

Re: No lights on router

Debbie-TalkTalk — Tue, 20 Aug 2024 09:30:31 GMT

Hi @nishilt

Please can you only add personal information to your Community Profile.

Thanks