topic Re: New hub in Full Fibre

New hub

Debbym — Tue, 20 Aug 2024 17:04:57 GMT

I've just changed to talk talk from shell energy. Should u be getting a new hub seeing as I'm billed for fibre 65

Re: New hub

fr8ys — Tue, 20 Aug 2024 17:17:00 GMT

Short answer is No.

Equipment will only be changed if it's found to be faulty.

Not sure if that will be TalkTalk equipment or replacement Shell equipment.

If it's working there is no need to change it. It would not be cost effective on any company to change equipment that works.

Re: New hub

Debbie-TalkTalk — Wed, 21 Aug 2024 06:29:28 GMT

Hi Debbym

If the router is working ok then I don't think it needs to be replaced, however please give the team a call on 0345 172 0088 and they'll be able to advise.

Thanks

Debbie