topic Re: Broken fibre cable in Full Fibre

Broken fibre cable

Joshcole — Tue, 20 Aug 2024 23:23:29 GMT

My fibre cable from the telegraph pole has snapped and is currently lose on the road

i I have rang city finer and they said to get in touch with my internet provider but it’s proving difficult

Gliwmaeden2 — Tue, 20 Aug 2024 23:25:27 GMT

Staff will pick this up during the day, @Joshcole.

Karl-TalkTalk — Wed, 21 Aug 2024 09:57:35 GMT

I've asked that this is logged out to City Fibre for you.

Thanks

Karl.

Joshcole — Wed, 21 Aug 2024 10:06:49 GMT

Thank you, do you have idea on a timeframe?

Karl-TalkTalk — Wed, 21 Aug 2024 10:14:33 GMT

Are you able to take a picture of the snapped cable and PM this to me, so I can attach to the report to CF.

Thanks

Karl.

Karl-TalkTalk — Wed, 21 Aug 2024 12:58:53 GMT

City Fibre have scheduled an engineer for 22nd (tomorrow) AM. Can you make sure that someone over 18 is available for the engineer please.

Thanks

Karl.

Karl-TalkTalk — Thu, 22 Aug 2024 06:44:53 GMT

I've been advised by Cf that this issue should be resolved, Can you confirm ?

Thanks

Karl.

Joshcole — Thu, 22 Aug 2024 08:40:24 GMT

I can confirm this has been sorted thank you

Karl-TalkTalk — Thu, 22 Aug 2024 08:44:02 GMT

Excellent.