topic Re: No internet in Full Fibre

No internet

shaunduro123 — Sun, 25 Aug 2024 08:05:52 GMT

I have no internet for over 24 hours. I have been on TalkTalk live chat for 2 hours yesterday checking the complete set up, checking the external line and internal line, I have changed micro filters, plugged into the test socket, turned the router off for 30 minutes tried to reset the router and nothing has worked

I’m now having to wait for an open reach engineer but reading other topics, I believe the router is faulty but talk talk will not send a new one anyone else much joy?

Re: No internet

Gliwmaeden2 — Sun, 25 Aug 2024 08:16:41 GMT

Some staff are back tomorrow, @shaunduro123 but it is a Bank Holiday in parts of the UK, so not full strength support before Tuesday.

For them to identify your account, make sure that you have completed your community forum profile details with your Talktalk landline number or account number.

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.

Re: No internet

shaunduro123 — Sun, 25 Aug 2024 08:22:02 GMT

Thank you i have now completed this

Re: No internet

Debbie-TalkTalk — Mon, 26 Aug 2024 08:07:07 GMT

Hi @shaunduro123

I'm sorry for the delay.

Have Openreach contacted you about this fault?

Would you like me to order a replacement router for testing?

Re: No internet

shaunduro123 — Mon, 26 Aug 2024 08:19:12 GMT

Hi Debbie

TalkTalk have arranged for an open reach engineer before even trying a replacement router which I have stated will not reset

can you please arrangement for a replacement router?

Re: No internet

shaunduro123 — Mon, 26 Aug 2024 08:22:23 GMT

Hi Debbie

TalkTalk have arranged for an open reach engineer before even trying a replacement router which I have stated will not reset

can you please arrangement for a replacement router?

Re: No internet

Debbie-TalkTalk — Mon, 26 Aug 2024 08:31:35 GMT

Hi @shaunduro123

Thanks for your reply.

The replacement router is on its way, please allow 48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: No internet

shaunduro123 — Mon, 26 Aug 2024 08:33:05 GMT

Thank very much!

can you advise you all my details to send the router too?

Re: No internet

Gliwmaeden2 — Mon, 26 Aug 2024 08:42:08 GMT

Staff have your details from your completed community profile, @shaunduro123.

Re: No internet

Debbie-TalkTalk — Mon, 26 Aug 2024 08:42:29 GMT

Hi shaunduro123

I have sent the router to the address linked to the telephone number in your Community Profile.

Thanks

Debbie

Re: No internet

shaunduro123 — Mon, 26 Aug 2024 08:46:23 GMT

Thanks very much for your help!

Re: No internet

Gliwmaeden2 — Mon, 26 Aug 2024 08:46:32 GMT

@shaunduro123, remember to cancel the engineer visit if it is no longer going to be necessary, after testing the router.

You need to cancel by noon the day before the appointment.

Re: No internet

Debbie-TalkTalk — Mon, 26 Aug 2024 08:48:15 GMT

Hi @shaunduro123

You're welcome 🙂

Debbie

Re: No internet

shaunduro123 — Mon, 26 Aug 2024 08:51:19 GMT

Thanks for the reminder although it will depend when the router arrives I suppose it it arrives after noon in two days time (Wednesday) it would be too late