topic Re: sagemcon fast 5464 router in Full Fibre

sagemcon fast 5464 router

FarmingMartin — Mon, 26 Aug 2024 20:07:12 GMT

i have been sent a replacement Sagemcon Fast 5464 router which has a differant version to my previous one, due to the stand breaking so i am asking which one is the latest version and which one I should use as i can swap over the stands.

the two router say on the back

Fast 5464-2.t4

Fast 5464-3.t8

thanks

Re: sagemcon fast 5464 router

ferguson — Mon, 26 Aug 2024 21:51:53 GMT

I would have thought that the latest model has the higher numbers.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 06:43:20 GMT

Hi @FarmingMartin

It's the 2nd one in your list. If the stand is broken then I can replace the router.

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 07:47:16 GMT

I have now tried both routers and am still having device connection issues. I was sent a new router as I was told the old one may have a fault, which has now been diagnosed as an outside cable issue, but if I connect the old one everything works a lot better than with the new ones.

The old one is Hauwei HG633

There is still an issue which openreach are supposed to be sorting out but I don't know when, as I have not heard anything from either talktalk or openreach regarding when they are coming back to fix it. Internet now been playing up for nearly a month, not happy seriously thinking about ditching talktalk if they don't do something soon.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 07:49:08 GMT

Hi FarmingMartin

What fault are you experiencing, slow speeds or drops in connection?

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 07:55:44 GMT

Slow speed and buffering, and some webpages not loading. Example could not load above question until I swapped routers.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 07:57:57 GMT

Hi FarmingMartin

Ok thanks for confirming. Could you connect the Sagemcom hub again so I can check the firmware version?

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 08:06:50 GMT

Connected and booted up.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 08:09:53 GMT

Thank you @FarmingMartin

There is new firmware for this router, will it be ok for me to update this now?

We advise to keep the router powered up without being rebooted, it should take no longer than 15 minutes to update.

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 08:13:02 GMT

Yes that would be great.

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 08:17:45 GMT

Router has just rebooted is this OK?

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 08:18:33 GMT

Hi @FarmingMartin

The firmware has now updated. Please can you retest?

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 08:27:11 GMT

It seem a bit better, but still a little slow. But as I have said we are waiting for openreach to replace the cable from the steet to our property, but have not got any appointment data as of yet and they diagnosed it a week ago.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 08:28:03 GMT

Let me just run a quick line test now @FarmingMartin

I wont be too long.

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 08:28:50 GMT

Got to pop out now so will continue once I am back.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 08:39:54 GMT

Hi @FarmingMartin

Ok no problem.

Just to add I can see that Openreach are completing dig work today to resolve a fault.

I will continue to monitor this for updates and we will post back here as soon as we have further information.

Thanks

Debbie

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 09:38:05 GMT

Hi I am back now.

I have seen your reply regarding openreach. Can you confirm that the digging work will be at my property as there is nobody here as of yet and the fault I was told is the actual cable to my property so they will need to dig in my garden.

I am a home now, so if you need me to do anything else regarding the router connection/speed I am available.

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 10:13:54 GMT

Hi FarmingMartin

The notes Openreach left are below. Did the engineer mark out on your property where they need to dig?

Dig and duct required for new customer lead in. 6 meters soft in front garden and 2 meters hard on footway.

Re: sagemcon fast 5464 router

FarmingMartin — Tue, 27 Aug 2024 11:20:39 GMT

Yes with white paint

Re: sagemcon fast 5464 router

Debbie-TalkTalk — Tue, 27 Aug 2024 11:55:46 GMT

Hi FarmingMartin

I'm guessing the engineers will be digging where they already marked out. They haven't provided any other details apart from they are completing dig work today.

We will continue to monitor for further updates.