topic Re: Eero 6 Weak Wifi Signal in Full Fibre

Eero 6 Weak Wifi Signal

DavidL44 — Wed, 04 Sep 2024 10:51:54 GMT

Hi, I recently moved to TalkTalk as our neighbourhood got upgraded to fibre. The speed is great (500), when I am sat in the same room as the Eero 6 pro router (which is installed, badly I must say, in the corner of a room in the corner of our house). The moment I leave the room it at least halves (200ish), and when I am in my office it is down to around 50 or so at best, and often wont even connect to my phone. I read elsewhere that @KeithFrench has been amazing in helping others in a similar position to myself, so creating this thread in the hope he, or anyone else, can offer some advice as to how best to resolve the situation. Thank you!

Re: Eero 6 Weak Wifi Signal

KeithFrench — Wed, 04 Sep 2024 12:38:31 GMT

Hi @DavidL44

When you receive a good speed test on the device close to the gateway error, this proves that the network card is OK. This might then be down to a WiFi interference problem, or that you are not connected to the best eero mesh node (assuming that you have more than one). This can also be a problem with the eero Pro 6 when you are not connected to the gateway eero.

How many eero Pro 6s do you have & when you get the slower speed test, which one are you connected to, the gateway or extender eero?

Please can you PM me (to preserve your privacy) screenshots of the full Radio Analytics pages for the 2.4GHz, 5GHz (Low) & 5GHz (High) pages of the eero node that your device is connected to as shown within the app?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Eero 6 Weak Wifi Signal

DavidL44 — Wed, 04 Sep 2024 20:06:25 GMT

Thanks Keith! Done as you suggested.

Re: Eero 6 Weak Wifi Signal

KeithFrench — Thu, 05 Sep 2024 08:57:55 GMT

Hi @DavidL44

I have just replied to you in that PM chain. Thanks.

Re: Eero 6 Weak Wifi Signal

KeithFrench — Thu, 05 Sep 2024 10:02:40 GMT

Hi @DavidL44

Thanks for those screenshots.

It would seem that your 2.4GHz band is likely to be very congested, but the other two should be OK. When you move into another room & the speed drops, which WiFi band does the device report that it is connected to? In the app if you tap on that device it will tell you which eero it is connected to (possibly you only have one) in the Connected to section and the WiFi band is displayed in the Connection section. In that section does it display it as having the full number of bars, if in doubt please PM me a screenshot of that.

How many eero Pro 6s do you have?

Re: Eero 6 Weak Wifi Signal

KeithFrench — Sat, 07 Sep 2024 10:13:10 GMT

Hi @DavidL44

I just need to know, how many eero Pro 6 units do you have, then I can move things forward for you?

Re: Eero 6 Weak Wifi Signal

DavidL44 — Sat, 07 Sep 2024 15:32:48 GMT

Hi Keith, many thanks - just the one, the router that was supplied by TalkTalk (Eero pro 6)... if you need any other info please just let me know! Thanks again.

Re: Eero 6 Weak Wifi Signal

KeithFrench — Sun, 08 Sep 2024 07:54:07 GMT

Let me have a chat to TalkTalk tomorrow.

Re: Eero 6 Weak Wifi Signal

Debbie-TalkTalk — Mon, 09 Sep 2024 07:30:50 GMT

Hi @DavidL44

I'm just sending you a Private Message about sending an additional eero.

Thanks

Re: Eero 6 Weak Wifi Signal

KeithFrench — Tue, 10 Sep 2024 08:54:18 GMT

Hi @DavidL44

Did you get the PM from @Debbie-TalkTalk

Re: Eero 6 Weak Wifi Signal

Debbie-TalkTalk — Tue, 10 Sep 2024 08:55:18 GMT

Morning @KeithFrench

Yes @DavidL44 has replied to my Private Messages. I'm just waiting on some additional information by PM.

Re: Eero 6 Weak Wifi Signal

KeithFrench — Tue, 10 Sep 2024 09:58:34 GMT

Thanks @Debbie-TalkTalk

@DavidL44 please can you PM Debbie with that additional information that is required?

Re: Eero 6 Weak Wifi Signal

DavidL44 — Tue, 10 Sep 2024 14:13:15 GMT

Hi Keith, I did indeed - thank you so much for your help.

Re: Eero 6 Weak Wifi Signal

KeithFrench — Tue, 10 Sep 2024 14:33:21 GMT

You're very welcome.

Re: Eero 6 Weak Wifi Signal

Debbie-TalkTalk — Fri, 20 Sep 2024 12:56:00 GMT

Hi @DavidL44 and @KeithFrench

Keith would you be able to offer David some advice on setting up the additional eero Please?

We've been running through some steps in PM.

Thank you 🙂

Re: Eero 6 Weak Wifi Signal

KeithFrench — Fri, 20 Sep 2024 13:43:48 GMT

Hi @Debbie-TalkTalk

No problems.

Hi @DavidL44

Perhaps you could let me know what the issue is now that you have an extra eero & what you have tried with Debbie.

Re: Eero 6 Weak Wifi Signal

DavidL44 — Fri, 20 Sep 2024 14:27:20 GMT

Hi Keith, many thanks for your help. So Debbie kindly sent me another router, I am trying to pair/mesh (unsure of terminology, apologies) to the existing router (where the internet is fine, but the signal is not strong enough to reach me in my office)....

When I go to add it as an additional Eero unit (either through the app finding it automatically or scanning barcode), its says

'This eero device is already registered. Please have the previous owner remove this eero from their network.'

So I did the factory reset button underneath and try again, but then I get the attached screenshots (the error message and then when I click try again it 'registers' and cant move past that screen), so Im a bit stuck. Debbie was thinking of sending another router, but I might be doing something wrong!

Re: Eero 6 Weak Wifi Signal

KeithFrench — Fri, 20 Sep 2024 14:40:02 GMT

Hi @DavidL44

With the "already registered problem", when you did a reset, was it a hard reset:-

Make sure the eero is plugged in
Hold down the reset button for 15 seconds until the eero LED flashes red
Release the button
After a successful hard reset, the eero LED will flash blue, indicating it's ready to be set up again

Is the Gateway eero connected OK to the ONT via an Ethernet cable? Is the app showing that the internet is online?

Try doing another hard reset on the new eero as above & then try connecting it like this:-

Connect the power to the new eero & turn it on in the desired location (e.g. on a different floor or room). Wait for the light to start flashing blue.

From the Home tab, tap the blue plus icon on the top right.
Tap Add or Replace eero Devices.
Tap Add eero Device.

Follow the setup instructions to complete the installation.

Re: Eero 6 Weak Wifi Signal

DavidL44 — Fri, 20 Sep 2024 16:17:28 GMT

Thanks Keith, to answer your questions;

yes, I did a hard reset on the router as you describe. After attempting to add the unit again for the first time after doing this I get stuck on the registering screen, after I quit and try again I reach the device already registered screen (so I have hard reset multiple times to try with no change in outcome).

The router itself is just plugged into a power outlet, not an internet cable - my hope was to be able to use this as an extender/mesh system from the current router so that it supplies a greater coverage to my office (the original problem, as the signal in the office from the original router which is connected to the internet is not strong enough in the office on my laptop), maybe I am misunderstanding that the router is capable of doing this (acting as some sort of access point/mesh etc? Apologies for my lack of knowledge).

And lastly yes, those set up steps are what I have been following with the device so far, with the results I describe in the message below.

I am not sure if I am hoping for the impossible, that this router device can connect to the original router which is cabled into the internet, and provide the same service with enhanced signal in my office?

Hopefully I am making some sense and thank you again for your advice.

Re: Eero 6 Weak Wifi Signal

KeithFrench — Fri, 20 Sep 2024 21:04:19 GMT

The router (gateway node - the first eero that you have) must connect directly to the ONT via an ethernet cable. The second eero (to be an extender node) only needs to be powered up, nothing else needs to be connected.

Perhaps I have misread your post but you say that the router is not plugged into anything other than the power outlet, which is wrong.

Anyway, I need to give this some more thought, I am thinking in terms of deleting everything & starting again. I have never done that, so I need to research it first.