topic Re: NO 'Contract Information' and 'Contract Summary' at MyAccount in Full Fibre

NO 'Contract Information' and 'Contract Summary' at MyAccount

Billx — Mon, 19 Aug 2024 14:10:29 GMT

There used to be the 'Contract Information' and 'Contract Summary' viewable at MyAccount, at https://service.talktalk.co.uk/packageandservices. It is no longer there. Does anyone know where it has moved to?

Bill

Re: NO 'Contract Information' and 'Contract Summary' at MyAccount

Arne-TalkTalk — Tue, 20 Aug 2024 08:19:33 GMT

Hi Billx

Thanks for flagging this I will report it to the My Account team.

Regards

Re: NO 'Contract Information' and 'Contract Summary' at MyAccount

Billx — Sun, 01 Sep 2024 18:17:42 GMT

Hi, @Arne-TalkTalk

It doesn't look like My Account team are going to do anything about it.

Or, perhaps, 'Contract Information' and 'Contract Summary' are not going to be viewable at MyAccount, any more.

Bill

Re: NO 'Contract Information' and 'Contract Summary' at MyAccount

Billx — Tue, 03 Sep 2024 15:48:19 GMT

Do we have to wait for 6 months for this link to be corrected?

Bill

Re: NO 'Contract Information' and 'Contract Summary' at MyAccount

Arne-TalkTalk — Thu, 05 Sep 2024 10:08:14 GMT

I can assure you its being worked on and the documents will be restored.

Re: NO 'Contract Information' and 'Contract Summary' at MyAccount

Billx — Thu, 05 Sep 2024 10:52:57 GMT

That's very positive, @Arne-TalkTalk

Bill

Re: NO 'Contract Information' and 'Contract Summary' at MyAccount

Billx — Fri, 20 Sep 2024 13:20:37 GMT

Just checked, @Arne-TalkTalk

And yes, that link has now been put back, at its usual place. Thanks, @Arne-TalkTalk

But for me, that link gives out the wrong 'Contract Information' and the wrong 'Contract Summary'

This has been the centre of my running complaint, as you probably know.

Thanks again for having that link restored.

Bill