topic Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ? in Full Fibre

'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order?

aa2000 — Tue, 03 Sep 2024 13:21:13 GMT

Hi OCE's

I am due to upgrade to FF65VOIP, with Openreach installation this Thursday morning 05 September.

On contacting Full Fibre Order Management today, I was informed that the WiFi Hub 2 router I am due to receive was for some unknown reason, not showing on your system. The lady I spoke to, called 'Mira', promised that she would arrange for the router to be despatched but that this might take up to 48 hours, which means it might arrive after Openreach have completed their installation. I would be grateful if the delivery could be expedited, so that it reaches me, as promised when I made the order, ahead of the installation. Very many thanks.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

ferguson — Tue, 03 Sep 2024 13:15:34 GMT

I doubt if delivery can be speeded up. Which router do you have presently? If it is fairly recent Hub with a WAN port then it will work in the meantime, save for the ability to connect your phone up of course. TalkTalk are usually fairly reliable with their deliveries, so the new Hub may well turn up in time anyway.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Karl-TalkTalk — Tue, 03 Sep 2024 13:42:55 GMT

As ferguson advises, we can't expedite the delivery any more than has been, when a router order is placed we usually see a delivery around 24-48hrs, so it could well arrive in time.

Out of interest, what router do you have now ?

Thanks

Karl.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Tue, 03 Sep 2024 13:51:22 GMT

Thanks @Karl-TalkTalk , it's a FAST 5364, so the internet side of things should at least be seen to work on Thursday.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Karl-TalkTalk — Tue, 03 Sep 2024 13:53:02 GMT

Yes, that router will work with full fibre. The Voip side is done on our systems so will work when the new router is connected and a phone connected to the router.

Karl.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Wed, 04 Sep 2024 06:52:26 GMT

Hi @Karl-TalkTalk / OCE's

Although the Full Fibre Order Management representative also promised me that I would receive tracking communications for yesterday's WiFi Hub 2 order, I have not received any. I would be grateful if you could please check that order has indeed been processed and that the hub is actually on its way. Many thanks.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Anonymous — Wed, 04 Sep 2024 07:10:35 GMT

Morning,

I can see that the router has been ordered so you should hopefully receive this today or tomorrow as it usually takes around 48hrs to arrive.

Thanks

Michelle

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Wed, 04 Sep 2024 08:31:15 GMT

Hi @Anonymous , I'm guessing the delivery courier is Yodel, is there a tracking number? Thank you.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Chris-TalkTalk — Wed, 04 Sep 2024 08:38:00 GMT

Hi aa2000,

I've PM'd you the tracking number (yes it's Yodel)

Chris

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Wed, 04 Sep 2024 09:11:11 GMT

Thanks @Chris-TalkTalk , appreciate your help with the tracking number. I've checked and status is still showing 'with sender' which in terms of customer experience, I have to say is disappointing considering I was promised by the FF Order Management lady early yesterday afternoon that she would personally request that order dispatch be prioritised. It's a pity that TT, having known for weeks about this order, failed with the basic operation of ensuring a piece of vital equipment is sent out on time and as promised. Had I not called in to TT yesterday, a Hub was not even due to be sent at all.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Chris-TalkTalk — Wed, 04 Sep 2024 09:18:07 GMT

It's showing that it was dispatched yesterday on our systems, it may just be that it hasn't updated on Yodel website yet

Chris

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Wed, 04 Sep 2024 09:25:26 GMT

Ok, thank you @Chris-TalkTalk . Will let you know when it arrives.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Chris-TalkTalk — Wed, 04 Sep 2024 09:26:49 GMT

No problem, thanks

Chris

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Fri, 06 Sep 2024 11:26:29 GMT

Hi OCE's

The WiFi Hub 2 router eventually reached me this morning, a day later than scheduled as Yodel could not find my address yesterday. Their driver, a pleasant chap, apologised profusely to me today, which was a nice touch I thought 🙂

The Hub currently has version SG4K100174 firmware, so would be very grateful if the latest version could be downloaded.

Many thanks!

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Debbie-TalkTalk — Fri, 06 Sep 2024 11:42:12 GMT

Hi @aa2000

That's great, thanks for letting us know 🙂

I will start your firmware update now and I will post back shortly to confirm once it's completed.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Debbie-TalkTalk — Fri, 06 Sep 2024 11:46:53 GMT

HI @aa2000

The router firmware has now been updated to the latest version.

Thanks

Debbie

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Fri, 06 Sep 2024 11:51:29 GMT

Marvellous, thanks @Debbie-TalkTalk .

I have a question about 'My Account' which so far isn't showing the new Full Fibre account details since my upgrade yesterday morning. Shall I post that into Billing?

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Debbie-TalkTalk — Fri, 06 Sep 2024 11:54:48 GMT

Hi @aa2000

No problem 🙂

My Account may take a couple of days to update to reflect the changes.

If My Account hasn't updated by Tuesday then please can you post in the Billing section and my colleague Arne can take a look for you.

Thanks

Debbie

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

aa2000 — Fri, 06 Sep 2024 11:56:35 GMT

Will do, thanks Debbie.

Re: 'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order ?

Debbie-TalkTalk — Fri, 06 Sep 2024 12:00:41 GMT

Hi aa2000

Thank you 🙂