topic Re: Failed to help me with my broadband box having a fault in Full Fibre

Failed to help me with my broadband box having a fault

TimothyJordan — Tue, 10 Sep 2024 13:34:00 GMT

Having had no broadband for over 4 hours,phoned and after being past to 3 different people including a manager, who was quite frankly worse than his staff, I had no satisfaction with the service to resolve the fault

Re: Failed to help me with my broadband box having a fault

Karl-TalkTalk — Tue, 10 Sep 2024 13:48:41 GMT

Hi TimothyJordan

Sorry you are having issues with your broadband, just a couple of quick questions to help me investigate.

Do you have no connection whatsoever, or is it slow / dropping ?

Do you have a phone, and is that affected ?

Thanks

Karl.

Re: Failed to help me with my broadband box having a fault

Karl-TalkTalk — Tue, 10 Sep 2024 13:50:47 GMT

Also, please add your home phone number or account number to your 'Community Profile' so I can test the line for you.

Thanks

Karl.

Re: Failed to help me with my broadband box having a fault

Karl-TalkTalk — Thu, 12 Sep 2024 08:42:55 GMT

Hi @TimothyJordan

Do you still need assistance ?

Thanks

Karl.