topic Re: Eero pro 6 does not connect in Full Fibre

Eero pro 6 does not connect

gcsepi — Fri, 06 Sep 2024 20:44:22 GMT

I have bought on eBay this eero pro 6 (KB4E-0J2B-TSTN-BGTD) This is used and already registered with Talk Talk.

I have tried to connect on my app but always asks to contact with you.

can somebody help me to setup this device?
I have tried to hard reset, but I have got the same error message.

Could somebody help me to setup?

Many thanks

Kind regards

Gabor Csepi

Re: Eero pro 6 does not connect

ferguson — Fri, 06 Sep 2024 21:46:00 GMT

As I understand it they are locked to the account of the TalkTalk customer to whom it was first registered. That eBay seller really shouldn't have been selling it on.

Re: Eero pro 6 does not connect

gcsepi — Tue, 10 Sep 2024 14:20:31 GMT

Thanks for your answer.
Can Talk talk register to me this device if I call them or speak with them online?

Re: Eero pro 6 does not connect

ferguson — Tue, 10 Sep 2024 14:26:12 GMT

I have flagged this up to the support team here, they can you give you a definitive response.

Re: Eero pro 6 does not connect

Chris-TalkTalk — Tue, 10 Sep 2024 14:53:51 GMT

Hi gcsepi,

I'm sorry but as ferguson has said, the devices are locked to the original account

Chris

Re: Eero pro 6 does not connect

gcsepi — Tue, 10 Sep 2024 15:29:41 GMT

Hi Chris,

That is mean no way to re-register to me?

Eero can do something?

Thanks

Re: Eero pro 6 does not connect

Anonymous — Wed, 11 Sep 2024 06:02:43 GMT

Hello,

You could try contacting eero to see if they can offer any advice.

Thanks

Michelle

Re: Eero pro 6 does not connect

gcsepi — Wed, 11 Sep 2024 06:33:21 GMT

Hi Michelle,

Thanks for your answer.
When I try to connect, the error message is contact support.

I have attached the screenshot as well.

Kind regards

Gabor

Re: Eero pro 6 does not connect

Anonymous — Wed, 11 Sep 2024 06:41:37 GMT

Morning,

We can only advise contacting eero directly as we can't unlock an eero that has previously belonged to another user.

Thanks

Michelle

Re: Eero pro 6 does not connect

gcsepi — Thu, 12 Sep 2024 19:17:59 GMT

I have contacted with Eero and they said ask what is the status of this device. Can you please check if you are able to see the status (disconnected…)

KB4E-0J2B-TSTN-BGTD

Maybe OJ2B hard to see.

Eero cannot see this device.

Many thanks

Kind regards

Gabor Csepi

Re: Eero pro 6 does not connect

ferguson — Thu, 12 Sep 2024 19:28:30 GMT

Honestly, you cannot expect any further support here. TalkTalk won't be able to advise if the eero is not connected to their network. My personal view is that this was a requirement when Amazon and TalkTalk agreed to provision of eero devices at what must be heavily discounted prices. The locking procedure was thus designed to prevent such as your eBay seller cashing in on a valuable piece of kit.

Re: Eero pro 6 does not connect

ferguson — Thu, 12 Sep 2024 19:38:29 GMT

Just a further thought: did you specifically tell eero support that it was bought from a third-party seller and it is known to be locked to TalkTalk? But you are a TalkTalk customer. Just to see if that makes any difference.

Re: Eero pro 6 does not connect

gcsepi — Fri, 13 Sep 2024 06:15:58 GMT

I have told to them. They was advised to ask Talk Talk about status.

Kind regards

Gabor

Re: Eero pro 6 does not connect

Chris-TalkTalk — Fri, 13 Sep 2024 07:45:56 GMT

Hi Gabor,

I'm sorry but we can't offer any further assistance with this.

Chris

Re: Eero pro 6 does not connect

gcsepi — Fri, 13 Sep 2024 11:51:02 GMT

Thanks you and everybody helps and answers.

I have got refund today.
This was a good experience and I have learned a lot from this.

Many thanks

Kind regards

Gabor Csepi

Re: Eero pro 6 does not connect

Chris-TalkTalk — Fri, 13 Sep 2024 12:06:13 GMT

Glad to hear that you've got a refund, thanks for letting us know

Chris