topic Re: Sagecom router iPhone issues in Full Fibre

Sagecom router iPhone issues

Jhumph — Tue, 10 Sep 2024 21:47:25 GMT

Hi,

i have a sagecom router and both my wife and I are having issues with iPhone wifi connections dropping out. Our macbook appears not to suffer the same issue.

Re: Sagecom router iPhone issues

Debbie-TalkTalk — Wed, 11 Sep 2024 05:47:13 GMT

Morning Jhumph

I'm really sorry to hear this.

Can I just check, does this only happen if you are far away from where the router is located?

Re: Sagecom router iPhone issues

Jhumph — Wed, 11 Sep 2024 06:45:18 GMT

No it seems to happen even when close to the router

Re: Sagecom router iPhone issues

Debbie-TalkTalk — Wed, 11 Sep 2024 07:07:44 GMT

Hi Jhumph

Thanks for your reply.

Our Devices Team are currently investigating a potential issue with dropping WIFI connections on iPhones.

How do you know when the connection has dropped on the iPhone, does it show no connection when you go on the WIFI settings?

Which iPhones do you have? (model)

Re: Sagecom router iPhone issues

Jhumph — Wed, 11 Sep 2024 22:12:55 GMT

Iphone 14 pro and iphone 12 mini.

I only know that the connection has dropped because websites stop loading on the phones. It still shows a connection when I go to network settings.

Re: Sagecom router iPhone issues

Debbie-TalkTalk — Thu, 12 Sep 2024 06:26:57 GMT

Hi @Jhumph

Thanks for the additional information.

If our Devices Team ask for dates and times of when this issue has occurred would this be ok to provide this information?

If you provide the MAC address for these phones then our Devices Team can run traces and try and replicate this issue when it occurs for you.

Re: Sagecom router iPhone issues

Jhumph — Sat, 14 Sep 2024 09:09:50 GMT

I can try to provide some dates and times but it happens a lot. When I log into my router it states clearly that these devices are having connectivity issues

Re: Sagecom router iPhone issues

Debbie-TalkTalk — Mon, 16 Sep 2024 05:43:30 GMT

Hi @Jhumph

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Sagecom router iPhone issues

Jhumph — Thu, 19 Sep 2024 17:01:44 GMT

I have added the details that you requested.

Re: Sagecom router iPhone issues

Debbie-TalkTalk — Fri, 20 Sep 2024 07:12:16 GMT

Hi Jhumph

Thank you. There are some coverage issues showing, please can you reboot the router?

I can't see any iPhones connected at the moment?