topic Re: DVA in Full Fibre

DVA

Barjohn — Wed, 11 Sep 2024 14:56:06 GMT

I have just received an Eero 6 but can't connect my phone without a DVA. Can you send me one please?

Re: DVA

KeithFrench — Wed, 11 Sep 2024 15:17:38 GMT

Did you order Digital Voice with the upgrade?

Re: DVA

Barjohn — Wed, 11 Sep 2024 16:21:13 GMT

I renewed my contract. The old router had a port for phone. My new package is Fibre 150 Voip

Re: DVA

Debbie-TalkTalk — Thu, 12 Sep 2024 06:52:24 GMT

Hi @Barjohn

Please can you add your name to your Community Profile, I can then check to see if a DVA has been sent for you.

Thanks

Debbie

Re: DVA

Barjohn — Thu, 12 Sep 2024 07:54:40 GMT

I've added my name. Thanks

Re: DVA

Debbie-TalkTalk — Thu, 12 Sep 2024 08:17:31 GMT

Hi @Barjohn

Thank you 🙂

I've ordered the DVA for you. Please allow 48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: DVA

Barjohn — Thu, 12 Sep 2024 09:49:49 GMT

Many thanks. I shall await its arrival. I am using the old system at present.

Re: DVA

Debbie-TalkTalk — Thu, 12 Sep 2024 09:56:15 GMT

Hi Barjohn

No problem 🙂

If you do experience any issues then please let us know.

Re: DVA

Barjohn — Sun, 15 Sep 2024 12:01:48 GMT

I have now got the DVA and tried to install the new system with EERO 6. The broadband is OK but the phone is not working properly. I can hear the person at my end but they can't hear me because of a lot of interference. Any suggestions?

Re: DVA

Debbie-TalkTalk — Mon, 16 Sep 2024 06:11:56 GMT

Morning @Barjohn

I'm sorry to hear this.

Could you try resetting the DVA? Digital Voice Adapter - TalkTalk Help & Support

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

If you get a distorted dial tone or crackly line after setup, then we recommend a reboot of your equipment (turn it off and back on again). Test with another handset.

Re: DVA

Barjohn — Mon, 16 Sep 2024 08:02:14 GMT

Thanks Debbie. I've reset the DVA and the phone line is much better. After my friend said he couldn't hear what I was saying when I phoned him yesterday, I tried phoning my mobile. The sound was horrendous but I now think that was due to the proximity of my mobile to the landline causing feedback! Anyway, I have phoned my friend this morning after the reset and all seems clear at both ends!

Re: DVA

Debbie-TalkTalk — Mon, 16 Sep 2024 08:06:20 GMT

Hi @Barjohn

That's great news, thanks for letting me know 🙂

If you do experience any further issues then please post back here and let us know.

Thanks again.

Debbie

Re: DVA

Debbie-TalkTalk — Fri, 20 Sep 2024 07:16:34 GMT

Hi @Barjohn

Just checking in to make sure everything is still working ok since your last post?

Re: DVA

Barjohn — Fri, 20 Sep 2024 10:16:10 GMT

Yes Debbie, all is working well. Thank you for your help.

Re: DVA

Debbie-TalkTalk — Fri, 20 Sep 2024 10:16:56 GMT

Hi @Barjohn

Perfect, thank you for letting me know 🙂

Debbie