topic Re: Engineer booked today but no sign of router in Full Fibre

Engineer booked today but no sign of router

HeyArnie2024 — Wed, 11 Sep 2024 23:09:29 GMT

I signed upto talktalk full fibre on 29th August.

The engineer is booked for today between 8am and 1pm. According to talktalk website my router should of been delivered today by yodel but when I got home from work. Nothing behind my door. No router or card left.

Iv not had any emails regarding the router or the engineer etc .

What should I do?

Re: Engineer booked today but no sign of router

Gliwmaeden2 — Wed, 11 Sep 2024 23:23:25 GMT

Sometimes the engineer brings the router, @HeyArnie2024.

Staff are back on here early morning.

Re: Engineer booked today but no sign of router

Anonymous — Thu, 12 Sep 2024 06:27:23 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Engineer booked today but no sign of router

HeyArnie2024 — Thu, 12 Sep 2024 08:01:17 GMT

Iv updated them

Re: Engineer booked today but no sign of router

Anonymous — Thu, 12 Sep 2024 08:09:05 GMT

Hi,

Please can you also add your Account number or TalkTalk telephone number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Engineer booked today but no sign of router

HeyArnie2024 — Thu, 12 Sep 2024 08:18:45 GMT

I cannot find where to enter my account number when u click on my profile nothing comes up

Re: Engineer booked today but no sign of router

Anonymous — Thu, 12 Sep 2024 08:21:43 GMT

Ok, could you add this to the Private Notes section of your Community Profile please.

Thanks

Michelle