topic Re: Eero router not arrived in Full Fibre

Eero router not arrived

TAJSC — Thu, 12 Sep 2024 06:16:32 GMT

I am supposed to have my third (hopefully successful) engineer visits to install fibre today, but still haven't got my eero router?

Can someone please check on this?

Thanks

Re: Eero router not arrived

Anonymous — Thu, 12 Sep 2024 06:32:29 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Eero router not arrived

TAJSC — Thu, 12 Sep 2024 06:43:51 GMT

Hi, I've completed those steps. Thank you for your quick response.

Re: Eero router not arrived

Anonymous — Thu, 12 Sep 2024 07:04:48 GMT

Hello,

Thank you. I'm currently looking into this and will post back as soon as I have an update.

Michelle

Re: Eero router not arrived

Anonymous — Thu, 12 Sep 2024 08:13:14 GMT

Hello again,

My colleague has looked into this for me and identified an issue that has delayed the equipment being sent. They have resolved this for me but advised that it will arrive in up to 3 working days. Apologies for this.

Can I just ask, is this an upgrade of an exisiting BB service? Do you currently have a router?

Thanks

Michelle