topic Re: Fibre Installation Questions in Full Fibre

Fibre Installation Questions

AndyUK — Wed, 11 Sep 2024 14:52:46 GMT

I'm considering moving to full fibre when my current contract expires in a couple of weeks. I've seen the video about fibre installation and I am concerned that as the landline comes underground a trench will need to be dug to get the fibre to the house. The sticking point being that the house is served by a shared driveway and all parties would need to agree to it being disturbed.

Is it not possible to use the existing underground duct that the current phone line uses or is digging a trench the only way to get the cable to the house?

If I went for one of the lower speed full fibre options would it be possible to upgrade to a faster one later or would that need a new cable and other hardware?

Re: Fibre Installation Questions

Divsec — Wed, 11 Sep 2024 16:52:30 GMT

Hi @AndyUK I've seen many examples where the existing ducting is used, indeed the existing structures are used wherever possible. Sods law says yours will not be the case but I'm sure you would have the opportunity to cancel before digging started.

Re: Fibre Installation Questions

AndyUK — Wed, 11 Sep 2024 19:01:20 GMT

Thanks. It would be helpful if I could know before taking out a contract how the installation would be done to avoid having to try to cancel if a trench had to be dug. I'll see if I get a response from the TalkTalk staff here before going further.

Re: Fibre Installation Questions

Divsec — Wed, 11 Sep 2024 19:04:59 GMT

Hi @AndyUK excellent idea, I'm sure they will pick this up during tomorrow.

Good luck, wish I could get full fibre here in deepest Norfolk😢

Re: Fibre Installation Questions

Chris-TalkTalk — Thu, 12 Sep 2024 06:42:27 GMT

Hi Andy,

It may be possible to use the existing duct but we wouldn't be able to say beforehand. You would have to place the order and the partner (Openreach, City Fibre, Freedom Fibre etc) would then decide how best to proceed

If you have a lower speed Future Fibre service installed you can upgrade to a faster speed without having any further work done on the line (you may be sent a different router though)

Chris

Re: Fibre Installation Questions

AndyUK — Thu, 12 Sep 2024 07:11:08 GMT

Thanks Chris. Would it be possible to cancel the order without hassle and retain my current TalkTalk broadband service if it turned out that the installation would involve digging a trench in the shared access driveway?

Re: Fibre Installation Questions

Chris-TalkTalk — Thu, 12 Sep 2024 08:02:21 GMT

Yes, it shouldn't be a problem

Chris

Re: Fibre Installation Questions

AndyUK — Thu, 12 Sep 2024 10:50:23 GMT

Thanks again Chris, I'll see what's on offer.

Re: Fibre Installation Questions

Chris-TalkTalk — Thu, 12 Sep 2024 10:51:25 GMT

No problem 🙂