topic Compensation from loss during service disruption in Full Fibre

Compensation from loss during service disruption

Eltorro — Thu, 12 Sep 2024 16:09:06 GMT

I was told I would be compensated from the lost of service when the Openreach technicians worked on our building on 06 September 2024 Friday, but until now I haven't heard from TalkTalk.

Re: Compensation from loss during service disruption

ferguson — Thu, 12 Sep 2024 16:22:25 GMT

Who told you? What occasioned the loss, when was it reported and how long did it take before it was restored? Compensation usually takes at least 30 days to be awarded:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Compensation from loss during service disruption

Gliwmaeden2 — Thu, 12 Sep 2024 16:46:42 GMT

Normally, if there's just one day's outage (often with warning/notice that maintenance has to be done) we don't get compensation, @Eltorro.

You'll see in the link that Ferguson gave you that there's a certain number of full days before it qualifies.

Re: Compensation from loss during service disruption

Chris-TalkTalk — Fri, 13 Sep 2024 05:49:05 GMT

Hi Eltorro,

I can see that you've had help with your query, please let us know if you need any further assistance

Chris