topic Re: Digital voice adapter not received in Full Fibre

Digital voice adapter not received

Nikki63 — Fri, 13 Sep 2024 12:47:44 GMT

Hi , I recently agreed to upgrade to full fibre and opted to keep my landline (I understand that it won’t work in the event of a power cut )

Openreach are here today doing part of the work (they can’t do the full connection as they had incorrect info about my property) and have told me I need a digital voice adapter , as the eeros router doesn’t have a port to connect my phone . I’ve spent a lot of time on hold to customer service , is there any way I can arrange for that to be sent to me without having to call ? Many thanks .

Re: Digital voice adapter not received

Karl-TalkTalk — Fri, 13 Sep 2024 12:50:29 GMT

Can you add your account number to your 'Community Profile' so I can look into this for you.

Thanks

Karl.

Re: Digital voice adapter not received

Nikki63 — Fri, 13 Sep 2024 12:54:29 GMT

Thanks Karl , hopefully I’ve done that ! Sorry not familiar with my way around this page .

Re: Digital voice adapter not received

Karl-TalkTalk — Fri, 13 Sep 2024 13:24:09 GMT

I've just checked with my colleagues in provisioning, they have confirmed a DVA was not sent and have placed an order to get this out to you.

Regards,

Karl.

Re: Digital voice adapter not received

Nikki63 — Fri, 13 Sep 2024 13:30:57 GMT

Thank you Karl, much appreciated

Re: Digital voice adapter not received

Anonymous — Mon, 16 Sep 2024 05:36:14 GMT

Morning,

Please let us know how you get on 🙂

Thanks

Michelle

Re: Digital voice adapter not received

Nikki63 — Wed, 18 Sep 2024 15:58:01 GMT

Hi, I received some equipment today so thank you for sorting that.
Unfortunately there are no instructions in the box , please can you tell me where I’ll find these ? Thanks . Photo attached of what I’ve received .

Re: Digital voice adapter not received

ferguson — Wed, 18 Sep 2024 15:59:04 GMT

Here you go:

https://community.talktalk.co.uk/t5/Articles/Digital-Voice-Adapter/ta-p/2815435

Re: Digital voice adapter not received

Nikki63 — Wed, 18 Sep 2024 16:10:40 GMT

Thank you !

Re: Digital voice adapter not received

ferguson — Wed, 18 Sep 2024 16:35:16 GMT

You're welcome. 🙂

Re: Digital voice adapter not received

Anonymous — Thu, 19 Sep 2024 05:47:33 GMT

Hi Nikki,

Please let us know how you get on.

Thanks

Michelle