topic Re: Stuck on channel 1 in Full Fibre

Stuck on channel 1

milocola — Fri, 06 Sep 2024 11:43:47 GMT

Can I please get the wifi optimisation turned off please channel 1 is really busy in my location

Re: Stuck on channel 1

Debbie-TalkTalk — Fri, 06 Sep 2024 11:51:56 GMT

Hi milocola

We are unable to switch off WIFI optimisation now.

Is your wireless connection dropping out?

Re: Stuck on channel 1

milocola — Fri, 06 Sep 2024 12:02:10 GMT

Yes it keeps dropping out or says signal is weak on 2 devices a mobile and roku streaming stick both within 10 feet of router at an open doorway between them, I have also tried to change the channel manually

Re: Stuck on channel 1

Debbie-TalkTalk — Fri, 06 Sep 2024 12:18:08 GMT

Hi milocola

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Stuck on channel 1

milocola — Fri, 06 Sep 2024 12:26:17 GMT

Done

Re: Stuck on channel 1

Debbie-TalkTalk — Fri, 06 Sep 2024 12:30:26 GMT

Hi milocola

Thank you. I can see coverage issues affecting the connection.

Where is the router located?

Re: Stuck on channel 1

milocola — Fri, 06 Sep 2024 16:13:33 GMT

Hi the router is in the hallway of a small flat the living room where I have problems is next to it

Re: Stuck on channel 1

Chris-TalkTalk — Mon, 09 Sep 2024 06:24:49 GMT

Hi milocola,

I can't communicate with your router at the moment so could you switch it off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this

Chris

Re: Stuck on channel 1

milocola — Mon, 09 Sep 2024 16:40:23 GMT

Hello I have disconnected the power to the router for 30 minutes and turned it back on again

Re: Stuck on channel 1

Debbie-TalkTalk — Tue, 10 Sep 2024 06:14:42 GMT

Hi milocola

I think we should send a replacement router for testing so we can rule out any faults with your current router.

Would you like me to arrange this?

Re: Stuck on channel 1

milocola — Tue, 10 Sep 2024 14:48:45 GMT

Hi Debbie yes please

Re: Stuck on channel 1

Karl-TalkTalk — Tue, 10 Sep 2024 14:55:02 GMT

A router is on the way to you.

Thanks

Karl.

Re: Stuck on channel 1

Karl-TalkTalk — Thu, 12 Sep 2024 08:36:11 GMT

Router is with the courier so should be out for delivery soon.

I'll drop you a PM with the tracking number.

Thanks

Karl.

Re: Stuck on channel 1

Karl-TalkTalk — Fri, 13 Sep 2024 07:35:29 GMT

I'm showing the router delivered. Can you confirm this has arrived ?

Thanks

Karl.

Re: Stuck on channel 1

milocola — Fri, 13 Sep 2024 11:41:12 GMT

Hello I received the new router and it is now connected

Re: Stuck on channel 1

Karl-TalkTalk — Fri, 13 Sep 2024 11:45:03 GMT

Excellent. Thanks for confirming.

Any issues, just post back here.

Regards,

Karl.

Re: Stuck on channel 1

Karl-TalkTalk — Mon, 16 Sep 2024 07:06:23 GMT

Have you noticed improvement over the weekend with the new router ?

Thanks

Karl.

Re: Stuck on channel 1

milocola — Mon, 16 Sep 2024 13:12:16 GMT

Hello Karl yes it is much better and I am no longer stuck on channel 1 the router has changed this automatically

Re: Stuck on channel 1

Debbie-TalkTalk — Mon, 16 Sep 2024 13:20:14 GMT

Hi milocola

That's great news, thanks for letting us know 🙂

Debbie