topic Re: Unable to connect to my work VPN in Full Fibre

Unable to connect to my work VPN

Richardrst — Wed, 11 Sep 2024 11:28:11 GMT

So my work VPN stopped working, was fine for months before and now after no changes my end and tested every living matter on the planet this end, after proving my work VPN does work fine connecting via a Mobile Hotspot and the Company office network other than Talk Talk network, nobody at Talk Talks believes me and blames my end equipment. Spoken to IT experts at work and it would seem, the problem is GRE being disabled at the Talk Talk far end devices. GRE is Generic Routing Encapsulation protocol. At some point during a upgrade with the ISP network, this protocol has been disabled and for my work laptop to connect to this VPN, the GRE needs re-provisioning. Has any one else out there had the same issue?

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Wed, 11 Sep 2024 11:32:15 GMT

Hi @Richardrst

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Unable to connect to my work VPN

Richardrst — Wed, 11 Sep 2024 11:39:03 GMT

REMOVED

Re: Unable to connect to my work VPN

Richardrst — Wed, 11 Sep 2024 11:38:38 GMT

richard townsend

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Wed, 11 Sep 2024 11:39:51 GMT

Hi Richard

I've removed the number from your post, please can you only add this to your Community Profile.

Thanks

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Wed, 11 Sep 2024 11:43:44 GMT

@Richardrst Can you also confirm your VPN client?

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Thu, 12 Sep 2024 07:22:12 GMT

Hi @Richardrst

Please can you confirm your VPN client?

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Thu, 12 Sep 2024 08:43:53 GMT

Hi @Richardrst

Our Devices Team have asked the below questions:

What steps have been taken to ensure this is not an IT issue?
Developer/SW version of the VPN?
Please share some screenshots etc

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Tue, 17 Sep 2024 06:21:57 GMT

Hi @Richardrst

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Re: Unable to connect to my work VPN

Debbie-TalkTalk — Thu, 19 Sep 2024 07:53:32 GMT

Hi @Richardrst

Please can you add your TalkTalk landline number to your Community Profile so I can make a change to resolve the VPN issue.

Thanks