topic Not connevting to cisco any connect vpn in Full Fibre

Not connevting to cisco any connect vpn

KatyR87 — Thu, 19 Sep 2024 08:49:25 GMT

Since Monday 16 September 2024 I am unable to connect to my company Cisco AnyConnect VPN.

I was able to previously, last successful connection on Friday 13 September 2024. I can connect to the VPN on other connections such as office WiFi and mobile hotspot. Company IT have confirmed there have been no changes on their end. I am able to connect other devices to home TalkTalk WiFi. I have tried wireless and wired connections to TalkTalk hub without success.

Re: Not connevting to cisco any connect vpn

Debbie-TalkTalk — Thu, 19 Sep 2024 08:51:18 GMT

Hi @KatyR87

Apologies for this.

Please can you add your TalkTalk landline or account number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Not connevting to cisco any connect vpn

KatyR87 — Thu, 19 Sep 2024 08:53:09 GMT

Hi there,

Telephone number now added.

Thanks

Re: Not connevting to cisco any connect vpn

Debbie-TalkTalk — Thu, 19 Sep 2024 09:13:12 GMT

Hi @KatyR87

Thank you 🙂

I've made a change, please can you retest?

Re: Not connevting to cisco any connect vpn

KatyR87 — Thu, 19 Sep 2024 09:48:04 GMT

Thanks Debbie, that's the issue resolved.

Re: Not connevting to cisco any connect vpn

Debbie-TalkTalk — Thu, 19 Sep 2024 09:50:03 GMT

Hi @KatyR87

That's great, thank you for letting me know.

Debbie