topic Home move nightmare in Full Fibre

Home move nightmare

claire34* — Fri, 20 Sep 2024 06:29:36 GMT

I moved home over two weeks ago. I received a new contract from TalkTalk on the 4th of September. Openreach came as planned to install fibre connection on the 17th. I remain without a router and my account is as per previous contract in old address. There is no acknowledgment on my online account of pending changes or actions taken. I have spent multiple hours on the phone this week with different agents all giving me a different side of the story. I have been told there was a delay due to their internal processes but this would be rectified immediately as of today there is still no progress.
it really gives little confidence in TalkTalk their constant lack of clarity on the situation is baffling. Any advice greatly appreciated?

Re: Home move nightmare

KeithFrench — Fri, 20 Sep 2024 10:19:57 GMT

Do you have any old TalkTalk routers that you could use as a temporary measure?

I have asked one of TalkTalk's support to pick your thread up and investigate your home move issues for you & hopefully send you a new router

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Home move nightmare

Arne-TalkTalk — Fri, 27 Sep 2024 10:50:24 GMT

Hi claire34

Have you contacted the future fibre team since your post?