topic Re: Loss of internet - Freedom Fibre CW8 in Full Fibre

Loss of internet - Freedom Fibre CW8

kevocl — Sun, 22 Sep 2024 20:00:42 GMT

Has anyone else in the CW8 area lost internet tonight. My ONT box has 10G-PON flashing constantly and the every so ofter the LOS led flashes red briefly and the cycle continues.

Re: Loss of internet - Freedom Fibre CW8

ferguson — Sun, 22 Sep 2024 20:12:22 GMT

Have you tried switching it off for 30 minutes and then back on again to allow a full reset of the circuit? Subject to to that, the support team will pick this up tomorrow and advise further.

Re: Loss of internet - Freedom Fibre CW8

kevocl — Sun, 22 Sep 2024 20:48:06 GMT

I’ll give it a whirl

Re: Loss of internet - Freedom Fibre CW8

kevocl — Sun, 22 Sep 2024 22:10:48 GMT

No joy. The connection sometimes connects, but it’s as flaky as a Mary Berry sausage roll.

Hopefully it’ll get resolved tomorrow.

Re: Loss of internet - Freedom Fibre CW8

Anonymous — Mon, 23 Sep 2024 07:05:42 GMT

Morning,

I'm sorry to hear this. Have you been in contact with our Freedom Fibre Team directly?

Thanks

Michelle

Re: Loss of internet - Freedom Fibre CW8

kevocl — Mon, 23 Sep 2024 09:56:08 GMT

I’ve just got off the phone with them. Hopefully an engineer visit will be able to sort it.

Re: Loss of internet - Freedom Fibre CW8

Anonymous — Mon, 23 Sep 2024 09:57:08 GMT

Morning,

Thank you for the update 🙂

Michelle